Kathys Nails & Spa - Chula Vista (CA)

2 /5 Marla Arciniega: I know that trusting others with clipping my nails is a risk. I know mistakes happen. What I don’t appreciate about this place is that they really tried to make me believe I walked in with a “stubbed toe and broken nail” when really my nail tech made a mistake. She tried to cut straight across rather than realizing I have a curbed nail with curbed tissue. When I realized her mistake we went back and forth for a bit then the manager stepped in to repeat that I had stubbed my toe when clearly you can see the clean cut from the clippers. I liked the place, clean and staff is friendly but I did not appreciate the way they handled this mistake. I’m glad I’m not injured.

4 /5 Beatriz Adriana Diaz: For the most part they are really good and friendly, there have been instances in the past we’re a mistake was done and they just apologize but no accountability or try to keep the client happy. Lately I have noticed that they do try to fix the issue and make sure the client is happy

5 /5 Jennifer Romero: Kathys is great. Ive gone in 3 times now for a gel mani and they come out so cute! Gel lasts forever. I did not get my first chip until almost two weeks. Staff is nice. Will definitely keep coming back.