Nail Lounge of Chula Vista - Chula Vista (CA)

1 /5 Valerie Duran: They were extremely rude to my friend to the point that she cried. She is one of the sweetest people i know so she did not speak up about it. I have been to this salon myself and have never been satisfied. They overcharge and just provide a fast shitty service but charging as if it was more than what it is. Please do not support this business until they learn that taking care of their customers should be a priority.

1 /5 ryan san nicolas: Came here and had an appointment. I called in advanced to make sure they could accommodate me on my lunch break. I even left work earlier so I had time. The lady on the phone assured me an hour was enough time. I had a gift certificate as well. I come in they seat me right away. The lady was working on my nails when a man told me to go sit in the chair for my pedi. He also said someone will follow me there to finish my nails. I sat there for 15 minutes before anyone attended to me and the lady who was doing my nails started on someone else. It took over an hour for my pedi to be done. I reminded the lady doing my pedicure that I was on my lunch break and that someone needed to come and finish my nails. They start talking but no one ever acknowledges me. There were technicians sitting there on their phones or eating their lunches and it wasn’t even that busy. No one cared enough to finish the job. I ended up giving my gift card to them telling them I don’t even want change and left. Worst service an experience of my life. If I can give zero stars I would. I will never come back here again. The lady who did my nails broke my nail And they still had the nerve to charge me five dollars for them starting my nails and never even finishing. Worst business and I will tell everybody I know never to come here.

1 /5 R. H.: My daughter just called me literally crying over her experience today. She has arthritis and kept telling the tech she was hurting but the tech ignored her and kept pulling her hands back when she tried to pull away. She has very visible scars on her toes from surgeries and told the tech that it was tender, but she kept putting pressure directly on the scars and causing pain. Multiple techs came over to examine her feet and made her extremely uncomfortable. The icing on the cake was when she was charged for placement of HER OWN stickers!! She took her own sheet of stickers in and was charged an extra $1 for each sticker placement!! Thats ridiculous! And on top of that the tech argued and didnt even place them where my daughter asked her. She is literally embarrassed of the way her nails look. Needless to say we will never be back to this place. It is completely unacceptable to disregard a customer telling you that you are CAUSING PAIN! It is completely unacceptable to make a customer feel uncomfortable because everyone wants to examine her scars! Shame on you all! Update: Within 6 hours of getting her powder dip manicure, multiple nails had the powder chipping off. Plus the nails themselves had been filed so thin that the nails were breaking. Within 48 hours all but 2 nails had chipped and broken. She took pictures the day of the service and you could clearly see the places that were scabbing from bleeding during the manicure. She went back to the store to speak with who appears to be the owner or manager of the shop and requested a refund since she will now have to go somewhere else to have her nails repaired. She was told that it was her own fault and that she had probably picked at her nails!! Really?? So you post on here that you want your customers happy and come back to see you to fix it, but then when she comes back you proceed to shame her and argue?? I will be looking to file a report with the cosmetology board or whoever is appropriate because this type of behavior is beyond reprehensible. Im completely appalled.

5 /5 DM LG: thank you so much Hannah I love my new set☺️

1 /5 Elizabeth Cortez: I was happy at first, when i got seated only a chair away from my friend, but then the lady that I got was being very harsh with me. I kept trying to pull away as my hand was hurting, but the lady got irritated when I was trying to talk to her about it. Which cause me to get moved to the other side away from my friend who helps me feel better as i have social anxiety. But I wasnt mad I thought its fine I must be switching to a sweet lady who will probably more gental with me, wrong. The lady cut me 6 times and whenever there was a slight chance of me pulling away she would hold on tight and told me to stop moving, which would cause her nails to dig into me. I caught her a couple of times rolling her eyes and having other workers come over. She also told me it was going to be 80 dollars for my medium coffin nails. When I went to pay it showed 90 and she told me it was because she did better than the photo and that she was giving me a discount. She then ask me if I want to to leave a tip, I really wanted to leave and usually pay my nail techs 15 - 20 dollar tip, but since she wasnt the nice at all I put 6 dollars for tip. To which she left for a little bit then came back and let me pay. Throughout the experience she was very agressive, and the salon it self wasnt welcoming at all. There was one very sweet worker in there that asked me if I was all right while I was rinsing my hands, bless her heart because that small question is what got me through that experience. I wish the best for that worker. Im never coming back to this place as it really was a horrible experience, so please double think this place i wouldnt wish this on anyone.