Fremont Center - Fremont (CA)

1 /5 Fanglu Guo: Extremely deceptive practice of billing customers. I am very unhappy with such cheating and started to look into the reviews of this place. I noticed I am not the only one that got caught in surprise. Thus review here to help others avoid this place. My story: I went into for a physical exam. Doctor asked a bunch questions about family member history such as parents health, if the patient is taking any medicine, anything wrong in the past, etc. This is where the drama came in. You would think the doctor wants to know your history to help the physical exam. That is what I thought at that time. I mentioned I felt dizzy a couple times every year in the last two years. The dizziness usually lasts one day and then everything is normal again. The hospital charged me ~$230 for this "diagnostic care". It is not treated as physical exam but a separate visit. My surprise: * I didnt ask the doctor for advice. It is the doctor who asked me if I have any health issues blending in the questions of many other health history queries. * They didnt tell me I would be charged for a separate visit if I talked about anything about my health even if the doctor asked. I dont want to pay for this ridiculous charge. The hospital doesnt even give any discount for such cheating. It seems that the new law, SB 1061, will prohibit medical bill from affecting credit report. Lets see how it plays out. Bottom line: Avoid Sutter Health. If you have to use them, be very careful about their bill. For physical exam, dont mention any health issues even if the doctor asks.

5 /5 L Chen: Last year, my wife had her annual physical checkup at PAMF with her primary care doctor, gastroenterologist, and OB-GYN. About a year later, she received outstanding bills totaling over $3,000 for these visits. This came as a shock to us, especially since she had been paying high insurance premiums out of pocket while being unemployed. Fortunately, I was able to speak with Cherish from the billing department, who listened to our concerns and immediately looked into the matter. She resolved the issue quickly and efficiently. It was clear to us that she genuinely cares about helping patients. Both my wife and I are deeply grateful for Cherish’s support and the compassion she showed us. Her assistance made a difficult situation much easier to handle, and we truly appreciate her efforts!

1 /5 Lovely Place: My mother has been experiencing headaches, her throat is swollen, she struggles to swallow her food, and her body has felt week for the past MONTH. We went to get her checked out by Dr Aruna and all she said was she has migraines. She prescribed my mom some medicine to help with her headaches and when I asked how it would help with her swallowing issue since she hasnt been eating well, she just re-explained how headaches can cause stress. She didnt give me an answer or even look into the throat problem. She did however, feel her throat and look inside her mouth, and didnt say anything about her condition. We went to the emergency room last night and she was diagnosed with acute pharyngitis. The doctor there mentioned how her throat was very swollen and should have been checked out sooner. We told him her primary doctor said it was because of headaches and he looked confused as to how that is correlated. He said its not related and she has a viral infection. Dr Aruna was NO help and sent my sickly mother home with no treatment. I do not like her service, she is negligent to her patients. And should not be a doctor there any longer.

1 /5 Dream Lifestyle nuBeginning: Hello, I am getting calls for appt after the test results and I dont understand why? Last time my test results were not good and I kept on asking for appt for 2 months and I never got an appt. This time my test results are good and you want to set up an appt; why? It doesnt make sense. You should serve a patient when he or she needs you. You refused to serve me when my test results were bad and now results are in healthy range you want to set up an appt. I went out and joined a holistic naturopath program and worked on my parameters, now they are in healthy range. You just refused to give me an appt for my test results when they were bad I kept on trying for 2 months to get that appt, you didnt even reply and finally when you replied, you said I dont need an appt for the bad test results.

1 /5 Gi Dao: We have been going to PAMF/Sutter Health for over a decade. The quality has gone downhill all around -- from quality of care, quality of admin, and help resolving any insurance mishaps. From care perspective, many of the good doctors are shaving hours, so good luck getting an appointment thats less than one month out. NPs are standing in for doctor visits. And its not clear how theyre measuring quality or effectiveness. When my daughter fractured her collarbone, the urgent care sent her home and didnt diagnose it properly. Only after a night of pain, we insisted to have her rechecked. We had several insurance billing mishaps, and one Im still very much dealing with that has been extremely frustrating. Sutter Health did very little to help or provide guidance except point fingers at the insurance company. I have to play the middle man and spent hours on the phone with both Sutter Health and my insurance. Its still not resolved. The insurance is covering the visit, but Sutter Health claims their system hasnt updated yet. Even though the ball fell through some crack at Sutter Health, they insist I call insurance (who have already resolved it on their end). Unfortunately you learn more than you need to dealing with this. When things are billed correctly, its fine, but good luck getting help if not.