Five Star Nail & Spa - Palm Springs (CA)

1 /5 Rosy Hopper: Absolutely awful experience! Worst manicure with gel I ever had. The young guy with the long hair was so RUDE AND STRANGE, he was making non stop rude comments (speak to me in this language, say something, do it, learn me something) and asking me the strangest personal questions (beautiful ring, how long did it take you to get it, what did you do for it, where is it from, how much did he pay). The weirdest experience...to the point I twice told him to stop and just finish the manicure. Lastly THEY WATER DOWN THEIR POLISHES!!! and barely put any color on. When I mentioned it they hid behind "we try to keep the layers thin". Yet my nails looked pink amd patchy. To top it all off the transparent patchy parts have now turned yellow

1 /5 Christine Wawira: My daughter and I came here to get our nails done. I asked for a full set for both of us and a color change on our toes. Vincent did my daughters nails and Brian did mine. My daughter was given a pedicure even though I asked for her nails to be painted and thats it. By the time I realized it was a pedicure he was halfway in and I just didnt want to make a scene so I didnt say anything. My daughters nails are lumpy, the French tip looks terrible as you can see her real nail underneath. My nails are horrible too. The nail polish doesnt even cover the whole nail and the acrylic is very bumpy and not flush to my nail bed. I asked him to file it down and he did but it still looks bad. They rushed us out of there, because they were almost closing so I didnt get to complain that day. I spent $200 on our nails. On the way home my daughter told me that the man giving her the pedicure was very creepy towards her as he was rubbing her legs and he was looking at her in a suggestive manner. Shes only 13. We found another review on here where a lady had the same uncomfortable experience. He made my daughter feel so uncomfortable and the fact that more than 1 person has experienced this odd behavior is alarming. I called to complain and I was told Vincent wasnt in so he couldnt fix my daughters nails but Brian was in and he could fix mine. I asked if he could fix my daughters too and was repeatedly told that he refused to fix my daughters nails. I kept asking why until the lady on the phone was honest and she told me the 2 guys have beef with each other so Brian will not be touching or fixing Vincents work. How unprofessional is that! I was then told Id be charged $45 for a fill to fix my nails because by the time I was available to come in they would have grown out. If I was able to come in the day I complained they were going to charge me $25 to fix their mistake. I asked for the manager and I was given her number. I called a few times and it went straight to voice-mail. I called the nail salon again to find out why Kathy wasnt answering and I was told shes in Vietnam on vacation until August 8th or something. This situation was so unnecessary, they have horrible customer service and are unprofessional with their own personal drama that they bring to the workplace. Not to mention the creepy guy who is massaging young girls and women and is making them uncomfortable. My daughter was so excited to get her nails done for school and now they are ugly and she was made to feel very uncomfortable by that man giving her a service I didnt even ask for. I will never ever step foot in this establishment again. I wish I read reviews before I went. Dont ignore mine. Beware

1 /5 Iliana: first of all i’m am a 13 year old girl. ima start off with how my nails were. as u can see in the pictures my french tip nails were not done right and the gloss was halfway on it’s like some scratches of matte some of my nails are lumpy. my moms nails look horrible. lumpy and the polish doesn’t even cover her whole nail. my mom specifically said to just paint my toe nails and he gave me a pedicure and still charged her. during the pedicure i felt very uncomfortable he was staring at me rlly weird while rubbing my legs i felt like he wanted to do something to me. i later read a review where someone else had the same exact uncomfortable experience and then i realized thats exactly what happened to me. the guy who did my nails his name is Vincent. and me and my mother do not live in cali this was supposed to be a well deserved vacation and they refused to fix the mistake they made bc Vincent wasn’t there and the guy brian that did my moms nails he wouldn’t redo my nails bc we were told that him and Vincent have workplace beef. like how unprofessional is that and they were still gonna charge after they messed up this is so ridiculous. me and my mom called the manager and a lady who filled in for kathy said it was our fault for not complaining earlier after we told her everything i understand we could have said something but it was a very busy vacation we called Kathy and it went to voicemail multiple times. we called the nail salon again and she just now told us that kathy is on vacation in vietnam and she can’t help us. i am never coming here again.

5 /5 Jack Ketsoyan: We had an nail emergency so we went here. Wow what an great experience I ended up getting a full service here. Everyone is super friendly and nice here. They did my eye brows as well. We had the most amazing experience will for sure go back when I am back in Palm Springs.

5 /5 Sylvie Johnson: Very happy with the service and quality! Kathy is fast and diligent paying attention to detail. She listened to what i wanted... Sorry acrylic nails with gel color-- honestly they keep forever, no chips or anything... Will never go back to just gel. Fills are some$35...Price is right!