1 /5 Debbie Wilhelm: .
I was on vacation last week in Palm Desert to celebrate my birthday with family and friends. I looked this place up online and booked a facial. The facial was great. When I checked out, it turned out that the owner of the Spa was able to help me. We talked for over a half hour about businesses, etc. I told her that my sister really wanted a massage and I would like to get one for my birthday. She said well what about coming back on Monday we had a Birthday brunch booked with a bunch of people, but I was able to just fit in the massage. My sister and I showed up 9 o’clock in the morning to receive our massages in the Owner looked at me as if she had never met me before she said, oh what is your name. I don’t have you down for any massages, when I told her my name she said she had just let go of the confirmation without even checking with me
We had text message exchanges together she gave me the price of the massage. I said OK great!
She said that she cannot do any massages due to the fact that there was no one at the salon. My sister and I looked at each other in disbelief. She did not try to accommodate us or say hey why don’t you come back and I will comp your next massage. I told her it was my Birthday and we were heading to a brunch. We had no way to put on our brunch clothes or get ready. We were planning on doing that at her salon after the massage was over. We ended up having to go to a hotel, get dressed in their bathroom to go to brunch. I thought the owner was so rude, -0- customer service. I would never recommend this place to anyone nor would I ever step foot near this place again. I don’t remember the last time I was treated that way, especially on a birthday What a way to start.