Bens Auto Repair - Richmond (CA)

5 /5 Ken Oestreich: We needed a quick inspection on a used car (pre-purchase). They took us right away, and delivered back a *very* thorough report. The mechanic took us out to the car and carefully showed us the problem areas in a thoughtful/candid way. Loved the experience!

1 /5 David Singer: DO NOT TRUST BEN’S AUTO! If I could give zero stars, I would. This was a BAD, TERRIBLE, UNBELIEVABLE experience at Ben’s Auto in Richmond, CA. They gave me back my car with a FUEL LEAK and didn’t even tell me! Why would ANY professional auto repair shop hand a customer their car knowing its leaking gasoline and just let them drive off?!? That’s exactly what happened to me. I took my car in for a failed smog test, and they kept it for two days for diagnosis. There was NO fuel leak when I brought it in. Drove home in a car smelling like gas! After picking up my car, I immediately noticed a strong gas smell while driving home. At first, I thought maybe it was just some kind of cleaner they used. But once I got home, the smell was so overpowering that I called Ben’s Auto to ask, “Why does my car smell so much like gas?” Their response? “You have a fuel line leak.” EXCUSE ME?!? NO, I DIDN’T! There was no leak when I dropped my car off! How did they not call me or even mention it when I picked up the car? Instead, they let me drive off in a ticking time bomb. A serious safety hazard! I would have smelled it if my car had a fuel leak before. But even IF it was pre-existing, why wouldn’t they CALL ME before handing me back a car that could have caught fire or exploded?!? Had to stay in a motel to escape the gas smell By the time I got home, my entire garage, house, and clothes reeked of raw gasoline. It was so bad I had to spend the night in a $550 hotel just to avoid getting sick from the fumes. This was beyond negligence – this was life-threatening.

5 /5 Bernadette Young: Good customer service Lin the mechanic is excellent when I come through he gets the job done never disappoint

4 /5 Karen Thomas: I liked it so far. I was looking for a car repair shop with very good ratings. They are rated with close to 5 stars. The mechanic I met with immediately came over to me as I pulled into the lot and I left my car with him to do a diagnostic test. The time I was there he was very pleasant. I only gave 4 stars because I still need to get some actual repairs the mechanic said I would need, but I will return to them to do the repairs. The mechanic named Linh, his name was mentioned many times in the reviews as providing great customer service. He was the one who also assisted me.