Texnia Stewart My husband was a recent patient at ER. The quality of nursing care has slipped since our last visit. Multiple times he had to ask for assistance to go to the bathroom. No one ever came so I helped him get out of bed & we headed to the bathroom. He had a bit of diarrhea & absolutely could not wait any longer. We asked multiple times in ER & on the floor to get a Fall Risk wrist band for him. He wasnt even asked if hed any falls when we came in. Hes unsteady on his feet & uses a cane. This wasnt documented. His prescription meds were messed up even tho both a hospitalist & a pharmacy tech reviewed info with us. To make it more aggravating, he takes several OTC meds & the CHOMP charges for them is outrageously expensive for them to
i.e., $$$ vs pennies to have them. & when they dont have a certain med, they expect you to turn your supply
over to them so they can charge you for dispensing. It would be much better to keep personal meds in a patient room & give them the correct dose at the CORRECT time, etc. The other major problem we had in the ER was the poor infection control practiced by 1 of the RNs. She would put on gloves then go about opening drawers, moving equipment, then picking up supplies tha were supposed to be handled in a sterile manner. She was just sloppy & who knows what germs, bacteria, viruses, etc she was transmitting between her patients & to my husband.
Well think twice before coming back to this hospital. It was very disappointing to see how CHOMP quality of care has gone downhill.
Edit:
Im debating whether to change this from 2⭐ to 1. Hubby now admitted to hospital. Nursing is trying to give him his meds but cant because the HOSPITAL PHARMACY is OUT OF STOCK OF the HEART MEDS he takes. So — am I supposed to go home & bring in our personal Rx meds & hand it over to this incompetent pharmacy so they can give OUR meds to my husband, & probably charge us for our own meds weve paid for at our local pharmacy? There is absolutely no excuse for a hospital pharmacy to run out of a common heart medication many people take! Just how bad has this hospital become. Its becoming a safety hazard for patients & the community.
2 /5
Sabina Damaschin Disclaimer: Ive only been to a hospital a handful of times, so my experience it limited to 3 hospitals.
I had a very smooth delivery at CHOMP in February 2024. The staff and nurses were extremely caring and patient. The room was clean and large. My husband slept on a sofa bed. Food was pretty good, and I could control the room temperature, which was nice. The baby never left my side, everything was done in the room except the hearing test. I asked to be discharged a day early, and they were able to accommodate me. They also provided my family with a gift/ congratulations bag... their was a stuffed animal, onesie, gift card to a restaurant and blanket among under things.
Also, in April 2024, I brought my sick 3 month old into the ER and was admitted immediately. I likely saw the doctor within 15 minutes of walking in. Staff and nurses were very efficient with their procedures and time. Picture is of the ER.
Overall, it was an excellent hospital... they went above and beyond my expectations.
5 /5