Rosalind Wong Dr. Cabaluna was the in-hospital pediatrician after I delivered my son. After she saw him, she kept telling my husband and me something was off but would not answer any of our questions or elaborate, only stating she was going to try to transfer him to Valley Childrens. We were very discontent with her lack of communication that my doctor and the nurses in the hospital told us we could ask for another pediatrician. After we did so, she would not release us to another pediatrician while we were still in the hospital. When we were allowed to go home from the hospital, she even insisted on the hospital keeping our son to try and get him transferred even though Valley Childrens didnt have room in their facility due to all the RSV patients at the time.
While we looked for another pediatrician, we saw her two more times. She still insisted something was wrong with my son but again didnt tell us why and basically said well have to wait to get into Valley Childrens. She did say our son had an odd shaped head and she was referring him to get helmet therapy.
We ended up seeing another pediatrician shortly after our second visit which the new pediatrician immediately sent us to get X-rays at Hanford Advanced Imaging as she suspected craniosynostosis, which was the correct diagnosis. She got us into Valley Childrens within a month and he had skull surgery at four months old. If we didnt get this resolved sooner, our child could have had serious complications in the future.
If your child needs more medical attention like mine, I would run far away from this doctor.
1 /5
Cynthia Figueroa I’m only leaving 4 stars because Dr Cabaluna is amazing with my daughter. However, the medical assistants up front are HORRIBLE! Bad customer service, never make eye contact with you, and just rude! Today I took my daughter and I needed an address for a prescription I was given. I called the office at 4:15 I didn’t get an answer and was sent to the operator that just said the office is closed, mind you they close at 5 and I was in Visalia because I really needed the medication for my daughter. I had to drive back to Hanford and make it before 5 so I can be given a simple address they were suppose to give me over the phone, I called 10 times before I had to go back to Hanford! When I got there again, I was not greeted or looked at. I asked why were the phones off if they close at 5 and they did not respond and ignored the question. I was asked in a rude way what do I need. She did not want to go back and ask the doctor for the information I needed until I got a little loud with her. I’m so over the front desk medical assistants. Adventist, do better. This is a children’s clinic, our children need to feel safe and welcomed as soon as we walk in that door. You definitely need more well trained, nicer, bubbly and happy receptionist!!!
4 /5