3 /5 Camila Roman: i have been attending this gym for a year & would like to firstly give a honorable mention to the staff at the main entrance that always makes me feel so welcomed when arriving to the gym especially James, his energy is a 10 & the general manger JD has always been so helpful & kind since the start, always making sure i am doing well, letting me know if i have any questions he is there to assist, even the guests at this gym has always been so supportive & taught me a lot, really nice people here :) as for my training experience ..very different, to clarify my poor experience with this trainer began some time last year & apart of earlier this year & i am no longer in training, the reason for not speaking on this matter was because i was fully aware that the manager of trainers ( Mark ) has “close friends” & “special relationships” inside & outside of work with the trainers meaning my complaint would possibly not be fully taken cared of, respected or pointed out to HR, the trainer i was assigned to was ( Shannon ), she used to be friendly at start then throughout my training sessions began to change her attitude towards me & talk on strange topics, she began to make dirty looks at me & my body while training me, when opening up to her she would say “ew” & always seemed disgusted by me like she didn’t want to train me anymore, one time she made a rude comment while doing my inbody scan as i asked her questions about my progress & asked if i was “fat” as she knew i suffer with body dysmorphia & she responded “pretty much, you come to the gym & do nothing” & proceeded to say she doesn’t know what the numbers mean on the inbody scan while laughing ( my aunt was there to witness it ) during sessions she asked me inappropriate questions about my s*x life & preferences, she made rude comments about guests & employees there, she mentioned a guest as a “pick me girl” for what she was wearing, she asked if i would sleep with certain guests there based on their looks & even tried to set me up with guests & employees there & spoke on much worse topics i cannot disclose on here, never did warms ups or stretched before any of my sessions & made me push weight way beyond what i can handle causing my scoliosis to worsen, i felt my money went to waste, I AM aware that i myself should’ve switched from the start but it’s hard for me to speak up & i felt weirded out that she was very known here & kind to others except myself ( selectively nice ) & didn’t want to ruin anyone’s reputation even though i was being treated poorly out of nowhere plus at the time she was the only female trainer & i didn’t feel comfortable working with a male & had no other choice, when my second package of training began ( as i paid over $900 ) i had told her i can no longer tolerate her talking & wasting my sessions & would much rather have her keep it professional by not asking me personal questions about my s*x life & stirring me in unnecessary drama with people from the gym & her first act was to ghost me mid sessions, she unprofessionally stopped reaching out for session days for TWO whole weeks after that discussion, she pretended not to see me at the gym as i was physically there those weeks while she was training other clients, i did not mention this to the manger of trainers ( Mark ) but i knew he was fully aware she stopped reaching out & he did absolutely nothing & did not supervise her behavior as he again has his “close friends” & “special relationships” with the trainers, basically dismissing her behavior & unprofessionalism for abandoning my sessions after my huge investment over $900, so i felt more comfortable speaking with ( JD ) the general manager who was extremely helpful & kind enough to help me switch trainers, he did not fail me & assigned me with a very supportive trainer, love this gym but they NEED to be more aware & mindful to the energy that some of their staff members are giving off to the guests & clients here. ( James & JD deserve the five stars ) also to mention the glute factory room is my favorite part of this gym very obsessed.