USA Brake & Auto Repair - Kennewick (WA)

5 /5 Reggie Clinton: I took my 2020 Tacoma in because I heard a noise coming from the engine. Technician Shawn accompanied me on a test drive at which time he was able to diagnose where the noise was coming from. After the diagnosis, he showed and explained to me verbally and visually by drawing a clear diagram which made his explanation very clear. I’ve been taking my vehicles to USA Brake and Auto since 2010 and their customer service has and is still excellent.

1 /5 Cody gillson: Went in to get my ac repaired, I walk in and said my ac is leaking I need it fixed 600+ dollars later and 2+ hours later they said they fixed it, still leaking and refusing to give me my money back or fix the problem that I originally went in for

5 /5 Mayowan Kenobi: Excellent service at reasonable prices. Did I mention they are quick too! Glad I dont have to trek across the mountains to get my Mini serviced at an official dealer. Great customer service and always transparent about what they are doing.

5 /5 Angel Lacoss: Rachel in the front office is amazing! I needed a few things done to my tires, alignment, and oil change. They were fast and efficient. I will definitely be a repeat customer! Have been a repeat customer for several years now. Will keep going back!

5 /5 Cody M. Barnes: This was only my second time experiencing service from USA brake & auto, but both experiences, were above and beyond.. They did not try to pressure me to buy other services, but did offer recommendations. My appointment for an oil change was right on schedule, and they took my car right away! They serviced my car fairly quickly, as I waited in the lobby, and it did not even feel like I waited a long time at all. Rachael at the front desk, was a joy to work with. She was very polite, and friendly, and acknowledged me as soon as I walked in the door, she was very personable, and just had great customer service skills. I also witnessed them helping other people as well, and they were very friendly and professional, to those people as well! Thank You Rachael! Also, I didn’t catch the name of the man working in the lobby, but he helped me during my first visit about a year ago, and he was very friendly as well, and he’s always in such a great mood, and seems like a very happy human being, and brings good energy into the environment at his work place. Thank you again USA brake & auto, for outstanding service.. I will definitely keep on coming back, for future service! 110% satisfied! ☺️