Tumwater Family Practice Clinic - Olympia (WA)

1 /5 Abi Smith: My husband and I went in at the beginning of the year to establish care as we had switched insurance and needed a new doctor. I was referred out to a specialist for some serious concerns. After a couple of months, I called and was told the referral was canceled because they referred me to the wrong specialists for my issue. This was never. Ommunicated to me by TFPC.I was told I was then referred to correct one and still after a year have never heard from the specialist. Every issue they have referred us out and done nothing- not even preliminary test to.determine if the specialist.was needed. It was a waste of a year and we are back at our precious doctors after switching our insurance back. 100% do not recommend.

2 /5 Stephen Heath: We’re big fans of the providers once we’re seen, but administratively, they’re terrible. Prescriptions rarely get sent to the pharmacy in a timely manner and most government agencies have shorter wait times on the phone. We’ve rationed medications several times. Desk staff don’t seem to act with any greater urgency when you call days after you were seen and tell them that you are out of a medication.

1 /5 mike Wallace: booted over 42.00 bill that hit 6 months. this to 5 year patient. the doctor who saw me was average to good enough for me to keep going. always problems with the business office/administrative staff. abrupt, rude, outright lies at times. they pull this place down, the owners apparently are still raking it in but why not rake in even more by getting more competent anf friendly people to do the none care side of things? they have to be out there? the 42.00 would have been paid but no personal communication even attempted by them.

1 /5 jim blosl: I came in there because I was having severe neck pain and my left leg wasnt working right I was having a hard time walking. And my hands arms and legs were numb. And the doctor Cynthia Whitney was basically very short with me and ask me what I wanted to do for my symptoms. And I said I would definitely need MRIs of my neck and my low back. And she literally denied me and said she wouldnt do that for me which I could not believe they could deny me medical help but she did. And then hurried up out of the office saying she would send off my medication and be right back. But she never came back she sent her nurse in to let me know they sent off the medication. I asked where my doctor was and the nurse said oh she went on to the next patient. I couldnt believe it. Low and behold the end of that week I ended up having to go to to the emergency hospital in St Petes they check me out and said immediately they needed MRIs after the MRIs they said they said they had to do an emergency neck surgery on my neck. So here I am now with a neck fusion. Im absolute horrible experience with Tumwater family practice. I forgot to mention Ive been a dedicated patient with them for somewhere around 37 years. And this is the way I was treated.

2 /5 Colin OBrien: Provider I saw was fine. However, their admin side is incredibly slow and basically everything will get referred out anyways. I had a very time sensitive problem which I was told would take three weeks just to have the referral sent out so I could get an appointment scheduled at the other office.