Three Rivers Family Medicine - Richland (WA)

R C I recently visited Trios, an outpatient surgery center, and I was pleasantly surprised by the seamless experience. The intake receptionist verified my information and insurance coverage. Karen, who guided me, was friendly and informative, explaining the surgery day process. The pre-op nurse was knowledgeable and reassuring. The staff exhibited a warm and comforting demeanor. The anesthesiologist ensured my safety. My doctor answered my questions and explained the procedure. The surgery room team was kind and reassuring. In recovery, the nurses were exceptionally compassionate and professional. Despite my anxiety, this experience exceeded my expectations. I highly recommend Trios Surgery Center.

Mary Lungu I’ve always gotten kind and thorough care here. I often have to bring my four year old with me to appointments, as he doesn’t have preschool often when I go. Everyone is so kind to him.

LINDA ODELL I have been a patient of Scott Roberts for nearly 4 years. I am always impressed with his concern for my over all health. He shows genuine desire to help me become Really Healthy. Not just treating the present concerns but reaching for the best Health I can achieve. Scott has a kind, caring disposition! That has also been a mental boost for me during COVID-19. As I have said you can feel his desire to help us achieve our Best Health. He will give medication and referrals but also works with me when I choose to avoid medications. I never feel pressured! Thank You Scott Roberts!!

Mary Tompkins Dr Thayer performed hernia surgery it was my 3rd surgery this year. I was very nervous and had a lot of anxiety. She was referred to me by another surgen and I am so grateful for her. She spent time with me explaining everything and answering my questions. She did her best to help control my pain and was compassionate. Thank you Dr Thayer!

Dot Hailey Most of my care has been satisfactory. However sometimes you are forced to wait in line forever to check in, this is at front. At least lab now has owe check in so this should help. Other concern is lack of operators when you call for appointments, mostly you are forced to wait on hold forever or get call back. This is not always convenient if not always have access to phone. Today at my appointment with primary care doctor I was called in my nurse timely but then had to wait in exam room for 25 minutes. I don’t feel this is acceptable, also it was totally freezing in this room. I think there is room for improvement.

Skye I have been a patient of Jasons for many years. I followed him from Kadlec to here and even recommended my coworkers to him. I can usually get right in and love the friendly staff. The online booking is great too.

Earl Penor JR My advice everybody!!!!! Dont walk away from this place run... Especially Dr Takagi... Ive had several issues... Once... she tried to put me on medication that has been known to cause dementia... She said that was rare... "DO I WANT TO BE ONE OF THOSE RARE ONES?!?!?!" I finally switched doctors... 2 weeks ago... my loving wife of over 60 years passed away... Ive been in trauma for the last couple of weeks and didnt notice that my BP medicine ran out... Even though I have a new doctor... I was using up the BP medicine from Dr Takagi... Despite all my trauma... They refused to renew the medication... Saying that I was no longer their patient!!!! ... I can understand that if I was not going to so much trauma losing that loving wife of mine!!!!!!! ... Anyhow... after 3 days without it... my new doctor was finally able to get it renewed... "HOW SYMPATHETIC AND CARRYING MY NEW DOCTOR IS!!!!!!!" ... AGAIN MY ADVICE DONT WALK RUN!!!!!!!!!

Justice Fonfara I had my first appointment with her today she was very amazing and listened to me totally recommend her to other people