1 /5 Jasmin Tortice: Very frustrating experience. I bought a groupon, was going to vegas and thought a change would be nice. First of I called several times before finally getting the owner to answer, when she did she said she was driving and to text her, that she would get back to me. I texted right away and heard nothing for a day and a half. I ended up calling again and she booked me several days out, I was scheduled to have my hair appointment 1 day before my vegas trip. About 5 days before my appointment I received a confirmation email, which I completed. Two days and the day prior to the appointment I also received appointment reminders, so to my understanding all set and ready to go.
I show up to the appointment half an hour early I missread my time. When I arrived there was a lady waiting. Gets pulled back by my stylist while Im told to wait. When she finally comes to talk to me after getting her client set up she gives me a story that her husband has been in an accident and blah blah blah and shes trying to catch up with things. Although I was extremely upset given that I had all these confirmations and it was the day before my trip I did not show it and told her I understood and rescheduling was fine. She said she had tried to call me but must have "pressed the wrong numbers" I find that odd since I received not a single phone call yet all the notifications I received just fine.
She said she wanted to give me "top priority" and would get me in right away, that right away was 1 week out.
And again I received all my confirmations on the 2 and 1 day before my appointment.
Im all set and ready to go and an hour before my appointment she calls me telling me shes sick and shes contagious. That she could have her daughter do it as well and we needed to reschedule. At this point Im beyond frustrated. Seems like if you have a groupon you arent priority probably because she makes less money out of us. I get it... life happens, but getting notified while Im sitting in the lobby or an hour before is just ridiculous. The excuses that she gave still allow plenty of time to let me know sooner.
Im cutting my losses and considering this groupon trash. I am not going there.
