Refine Nails and Spa - 7th Ave - Seattle (WA)

5 /5 Tam: Refine Nails is hands-down the best nail salon in Seattle, and Alina is an absolute gem! She is warm, friendly, and incredibly professional, making every visit such a pleasure. Her meticulous attention to detail ensures my nails are always flawless, and her care and precision really shine through in her work. I leave the salon feeling confident and pampered every time. If you’re looking for perfect nails and a wonderful experience, I can’t recommend Alina and Refine Nails enough!

5 /5 Swanky Christy: Love my gel pedicure with Alina! She is the best! She is so gentle but same time she works very fast! My pedicure lasts usually over 7 weeks and I cant wait to come back. Each time I select new pretty colors because they have huge color palette. Place is very clean and chic. If you look place in the area this is definitely the right choice.

5 /5 Sahar: Refine Nails and Spa is a true standout in Seattle, and Lena is phenomenal. Ive been getting builder gel manicures and regular pedicures here, and theyre worth every penny over the standard places. The salon itself is inviting and comfortable, and Lenas attention to detail is unmatched. I’m impressed with how my nails last—four weeks without chipping, just natural growth.

1 /5 Brandi Clements: Never in my life have I ever been to a nail salon that requires a 24 hour notice to cancel, then charges you the entire price of your service as a “no show” fee. I requested to cancel an appointment a little over five hours in advance, and was told over the phone that they have a policy which requires a 24 hour notice. The girl on the phone was very monotone and not understanding at all. Naturally, I decided to go as if I were to be charged regardless it would make sense to just get the service. A few of my nails broke, so I asked if I could have a pedicure instead, as my nails would either be Colored and at uneven lengths or extremely short and neither of those options worked for me. I was then told That removal of old polish along with my pedicure was going to take an hour and 45 minutes. Again, I get my nails done all the time, and even when I’ve gone to the salon at Pick hours, it has never taken more than an hour and 15 minutes to have my toes done. I’m having this conversation face-to-face with the girl at the counter and her eyes are glazing over as I’m trying to solve the problem. She tells me I can come back in 2 1/2 hours, which doesn’t work as that was not the time that I had scheduled the appointment for. She was dismissive and unapologetic, her eyes glazed over as she basically looked through me and noted her head as she told me I was still going to be charged full price for a service that I did not receive. Would never go here, and will be telling friends and family not to go here as well. Horrible experience, customer service was below par at best. Save yourself the headache.

1 /5 Christine Booker: I have been a loyal client of this nail spa for over five years. While it used to be an amazing place to go, my recent experiences have been deeply disappointing. The first issue occurred when a nail tech used a pumice stone to remove medical tape residue from my lower leg. While I believe she had good intentions, the method was poorly thought out, causing my skin to be removed and leaving a permanent scar. I reached out to the owner, who refunded me, but that was the only action taken to address the situation. Despite this, I decided to continue supporting the spa. However, a few months ago, I experienced another upsetting incident during a pedicure. At the time, there were only two clients in the pedicure chairs—myself and another person whose service hadn’t even started yet. A mother and daughter arrived and requested to sit together. The nail tech offered to move the other client over one chair to accommodate them, but the receptionist declined. Instead, she waited until my pedicure was almost finished and then asked me to move five chairs down to make room. This disrupted my experience, and in the process of moving, my freshly painted polish was smudged. I called the spa immediately after to report the issue and to question why I had been asked to move instead of the other client, especially when their service hadn’t started. The receptionist was reluctant to remedy the situation, but I insisted that I would come in first thing the next morning to have it fixed, as I had already been inconvenienced and expected the service I paid for to be completed properly. These incidents highlight a significant decline in customer service and a lack of respect for loyal clients. The disregard for my experience, combined with the owner’s failure to meaningfully address these issues, has led me to reevaluate where I spend my money. Sadly, I can no longer recommend this business.