1 /5 Savita Bowman: I honestly wish I could’ve given this place a good rating, but unfortunately the customer service and quality was just not good.
I came in without an appointment looking for mani pedis with a friend. We understood we didn’t have appointments and asked what they would be able to accommodate and even said we would come back another time/day if they couldn’t do it. They said they’d get started on our toes but could do our nails after. As we were going through nail colors for my mani, they suggested gel x extensions so the nail color I wanted would look better and I said sure, I don’t mind the extra cost for the look I wanted. Pretty soon it started filling up with customers who did have appointments and nail tech was done with my pedicure (which I didn’t feel were the best quality) and was now prepping my hands for the mani (filing nails, cuticle prep, etc). She goes to begin applying a base coat when I stopped her and asked - I thought I was getting gel x extensions as you guys recommended? She looked irritated and said if I wanted gel x I’d have to wait for another lady who does them and that lady has two other acrylic appointments ahead of me. I asked my nail lady how long I’d have to wait and she wasn’t answering the question. Finally someone else came and said the wait would probably be much more than an hour. I was confused and stated that she’s already prepped my hands. Pressed and on the spot I ended up just going with the same jelly nail color but with a regular gel manicure without the extensions. In an effort to get them to look a little better I asked for another coat before she applied the top coat and at first said no and looked annoyed but finally did it after I asked again.
I walked out of there trying to convince myself that it was fine but I just wasn’t happy with it. The next day I called back and asked if they would be able to fix it. The lady gave me an attitude and said they would do a gel x manicure at the full price without any discount. I almost told myself it’s fine, I don’t do this often so it’s ok to spend the money if it means I’m happy with it. In the end I decided against it because I didn’t want to spend more money on a place that was giving me so much attitude.
For reference on price, my gel mani pedi came out to $100 and I left a $15 tip.
Images of what I asked for and what I got attached.
