1 /5 Emmy Riser: If I could give a star lower I would. I very rarely go out and get my nails done, in fear they will mess up my nails like time and time again. So sometimes when I finally get up to it and I go in I would hope they’d listen to my voice when I ask for specific things not to be done. I asked her NOT to file my nails because I had already filed them at home to the shape I wanted. My nails are thin so to much filing and they just chip away. Struggled for years due to health issues growing strong nails again. So when she didn’t listen and proceeded to file my nails down thinner and different shapes then I had already asked that was just it. Bad anxiety causes me to not speak up again which I should have. Now I’m at home with all broken nails and extremely depressed because I have worked hard on my nails. Just needed a little protectant to prevent them from falling off, then they all proceeded to be so weak they just broke off. Wish I would have bought the stuff for at home at the time and not went in. Sorry for my rant but if someone says they don’t want you to do something please listen to them and not proceed to go ahead with what you prefer. I know it can be hard being the nail tech thinking you know exactly what’s best for every persons nails, but after years of taking care of my own nails I know best of all and really wish what I had asked hadn’t been just dismissed due to a more personal opinion. Sincerely an extremely upset customer.