MR AUTO - Vancouver (WA)

1 /5 Keri Bushaw: I wouldnt give this place any stars if I could. Took my sons car there and they did fix the heater by manually flipping the switch. They told me they put new cables in and they couldnt figure it out. Then proceeded to charge me $350 and told me to bring it back in the spring so they could switch it back again manually. I told the guy if he couldnt fix it for under $1,800 then I didnt want it fixed. He even told me how much the part cost. Turns out I take it to a different shop and they said they dont think they even replaced the cables just zip tied The old cable to the instrument panel. I am out $350, which is not easy to come by for me. So I want to ask them how does it feel to scam somebody on disability? The worst part is they know I have brain cancer.

5 /5 Caleb Francis: Probably the best auto repair shops in all of Vancouver. Every time I go I am treated courteously, and whatever is wrong is identified quickly. I won’t be using another repair shop except for Mr Auto, fantastic experience

1 /5 jason lind: This place literally just tried to scam us for the 2nd time ... The first time they told my dad he needed an engine when all he needed was a water pump. This time they told my sister that she needed a new timing belt after she had one done less than 30,000 miles ago AT THIS SHOP AND HAS THE RECEIPTS. When I went in to ask why, the tech got pissed that I was questioning it and kept yelling at me to take it down a notch when I wasnt even yelling or anything. Now they called and voided her warranty. Was also told that we arent welcome to do business there after their guy yelled at me.... DO NOT RECOMMEND, they used to be an honest shop that used to do top notch work. Ive even sent over 20 people to them in the past and everyone had been happy. Just dont be partially deaf and have a naturally loud voice because their tech thinks he can yell at you. Then kick you out. Then call and void your warranties. Bbb will be notified. Judging by the lies told in his reply definitely would never recommend, I actually wasnt even near the counter when I tried to ask questions, We were willing to wait but he told us point blank it could take as long as the end of the day before you could talk to us. She does keep up on oil changes, has those receipts in her glove box. Yes she asked about flushing the engine becaise its been sitting a long time. She had back surgery and couldnt drive for almost a year. Your guy literally yelled at me as I was half way across the office heading towards the door. What a joke. Then when you called her at home you wouldnt even let her get a word in edgewise to ask a question either thats why she ended up hanging up on you. Fact when you repaired it the first time it had 86547 miles Currently sits at 10600 not over the 24000 miles.. KARMA, Oh and I had not set foot in since your shop tried to screw my dad and didnt plan on or wont ever come back or recommend it.

1 /5 Robyn LindOrtega: Mike lied in his reply to my brother., he needs to review his video with the sound up. I gave his service advisor a handwritten list of the services I requested. His shop worked on my car for the timing chain on 4/4/205 and it had 87,983 miles. When I took my car into the shop, on Friday 6/6/2025, for service I had 106, + miles on the car. Just 27 months and approx a little over 20,000 miles on a NAPA Warranty. Mike please refer to Magnuson v Moss under the FTCs law on Corporate warrantys. I was not asking for an engine flush, I wanted a radiator flush. I knew my oil was good and full synthetic because 2-3 weeks prior I had my filter and oil changed. I had driven the car less than 5000 before the oil change because I had major surgery on my back in March of 2024. I have my oil changed every 3-5000 miles as recommended by the manufacturer. He claims my brother had was aggressive, slamming his fists on the counter, and being intimidating. Pete the tech who started the aggression by telling my brother to "Take it down a notch, stop yelling." Kept interrupting my brothers questions, and became more aggressive to the point of yelling and using intimidation gestures to get my brother to leave. He said I could stay and then when I repeated that my brother was partly deaf and projected his voice loudly. Pete proceeded to become belligerent towards me. Mike I told Pete I would call you in the morning when we found out about the theft and as I was leaving I also said I would call you in the morning. Yet YOU called me. Everytime I spoke you interrupted me, and the only question I could out was "Do you have sound on your video?" I have two witnesses to our phone conversation. You were emotional and combative to me on the phone. So many of my neighbors in the Forest Ridge area around your shop will now know about your lack of customer service. The BBB already knows. Mike I would like you to know, my background is backyard mechanic starting at 15 when I received my learner permit, Womens Automotive Repair, part-time service advisor at McCollum Automotive, and was formally accepted and in the ASE Automotive Program at MHCC but do to health had to leave the program. I am also a retired Health Care Provider, part of our required continuing education: Safety: How to deescalate aggressive behavior. Believe I know aggressive behavior, Ive had my clock chimed a couple times by aggressive.