McCurley Honda Service - Richland (WA)

1 /5 Jaz: had an appt set for 1115 AM for a tire rotation, when i get to the dealership they tell me id pay $150 for a tire alignment and i told them i had scheduled a rotation. they take my keys and say they’ll have it out soon. 1200 pm rolls by and i even google how long a tire rotation takes google says 15-45 min with oil change. i have an electric car so i dont need that. i ask the front service desk when it’ll be done they say 1300pm 2 hours after my scheduled appt because they are running behind. there is no point in scheduling an appointment if they won’t honor your appointment time. the front desk clerk was atleast and helpful but it’s frustrating sitting in the waiting room for 2 hours when this service should’ve been done within an hour. not to mention it took me a month to get this appointment do not waste your time here.

2 /5 James Hamilton: I waited for a part for my car and a recall part When it arrived, I was informed. My wife needed the car. I tried to call the service department three times the next week and the switch board transferred my call to service which did not answer. I drove in and spoke to the service assistant yesterday. He then told me that since the recall fuel pumps are not in stock, I cant get a replacement for a month!

5 /5 John Gabel: Our car had an engine cover detach from the bottom of the car and was scraping on the pavement as we were driving. Went to the Honda service center there, and they were quick to help us fix the issue despite being heavily busy. Only took an hour of our time and only charged us $20 bucks. Customer service was awesome!

1 /5 freddie chavez: Called a month or two ago for a front passenger wheel well cover, was happy with the quote I received from someone there in parts that told me it’d be $17. Got around to calling today to go see about picking up the part and it’s now quoted at $89 then $98 in the same phone conversation I had. Guy I spoke with name was Ed, said he’d been there 30+ years doesn’t recall speaking with me but go figure managed to hike the price from $89 to $98 in less than 2 minutes. This time around apparently I have to ask for some sort of price quote confirmation seeing as how they will hike up their prices at will. Ironically enough I left a similar review some year’s back because their service department had the worst habit of over charging and over quoting my girlfriend for the same basic services I’d receive. Spoke with a “GM” who took no accountability and blamed it on poor training and inadequate staffing. Prolly why I continue to deal with the same bs problems. No one there knows how to take accountability to the point they have someone with over 30+ years misquoting and hiking up prices at will. I love my Honda but that is at no doing of Mccurley’s. This place is the worst. The staff is lacks any sort of accountability or integrity for that matter. I try to keep my exchanges to the bare minimum with this dealer and I’d encourage you to do the same. Sham of an operation.

5 /5 Ivan Vargas: Fixed my inner fender quickly and everyone was very kind and helpful