Gaynors Automotive - Vancouver (WA)

5 /5 Chris Lee: Very professional, well knowledge, and everything done in a timely manner. Came in to get my car inspected for a few things and ended up making my car run better then ever. I appreciate their business and looking forward to working with them in the future.

5 /5 Tim Hope: Since buying a 1989 F150, Ive had a hard time finding anyone to work on my truck, but Gaynors took it on and did a fantastic job. The truck is running great and I cant Thank them enough!! Most of us dont know where to go to get our vehicles serviced, well I recommend Gaynors! 5 stars

5 /5 Mary Schnell: I’m a second generation Gaynors customer. I went because my dad has been going there for years. I expected the maintenance they suggested to be high but was pleasantly surprised when it was a very reasonable price. I had my oil changed and that was another reasonable price. And when I looked at my quote after they said my front tires didn’t have long to live and was amazed by that price. Everything in my world right now is about price (as you can see) and Gaynors, and their reputation for quality work, meets all my requirements and then some.

1 /5 PNW Cat Lady: **This place is a mess.** I made an appointment a while ago to have my suspension and shocks checked. A few days later, I called to add an oil change, left a voicemail—and of course, no one ever called me back. When I showed up for the appointment, I was told they only do oil changes on weekends and suspension work has to be done Monday through Friday. That was never communicated to me. I went ahead with the oil change anyway, and they sent me a report saying I needed brakes, rotors, and a brake flush. I agreed, and the manager said if they had the parts, it would be done that day—if not, by 12pm Monday. Well, here I am on Monday, already dropped off at 1pm, and they’re *just now* starting on my car and told me that the manager did not saying anything to them. They offered $100 off for the delay and the mess, but honestly, this whole experience has been frustrating. Also—on Saturday, I stood in the lobby for a while with no one at the counter. Keys were just sitting out in the open where anyone could’ve taken them. And they’ve got a sign saying they’re not responsible for stolen vehicles or items. Seriously? To top it off, while I was waiting, another customer came in and complained that no one was at the counter on the weekend and they’d been waiting. Meanwhile, the manager seems more interested in flirting than actually doing his job. Unbelievable. My first time here and I will not return. The guy that was at the counter today was the only helpful person.

5 /5 James Dunseth: I took my 2017 GMC Sierra truck into Gaynors for A/C blowing warm air. They had the upgraded machine to diagnose the issue, which not a log auto shops have, and they called me pretty quick to let me know the issue. Mike was terrific to work with. He explained the issue and the costs straight up front, and he was even able to give me a generous discount without me even having to ask for any discounts! They also inspected the rest of the vehicle and told me I needed new breaks, which I knew I did from feeling the chatter when driving the truck. He also went through the carfax report and checked on what services were documented and st what mikes, so I would know and I could decide what I wanted to have serviced. There were no gimmicks, and no pressure! Mike was able to explain everything to me, as I am very mechanically challenged! We had the services completed earlier than he originally quoted, which was very helpful as we had a horse show that night and needed the truck to haul the trailer. My Father-in-Law is very anal about his vehicles and preventative maintenance and cost, and he takes all his work vehicles to Gaynors. As do other employees at his company, so I know the work family has all their work done at Gaynors. I will be doing same moving forward. Great shop, great service. Thanks Mike! ~James D.