1 /5 Gina Hall: RUN DONT WALK! NIGHTMARE!
This shop replaced the Transmission Control Module on my chevy diesel truck. $1500. A couple of months later, my Transmission failed and I brought it to the dealership, where they informed me the wrong TCM was installed and Im lucky I didnt burn through my transmission!! This is a truck I haul my horses long distances in, so I was livid this mechanic but mine and my horses safety at risk.
When I called the shop to speak to Hector, the owner, he was completely dismissive and downright rude and accused the dealership of lying to me. He refuses to standby his shops work and refund me for the wrong part he installed. I sent him all of my paperwork and the dealership service manager even called him to discuss, and he refuses to engage with me to make things right. I have never been treated so poorly in my entire life, when I have proof that they are in the wrong. Ive given him many weeks to do the right thing, and he just laughs at me and says "too bad." Refuses to put anything in writing and will only talk on the phone so theres no record (although I have recorded our calls).
If you want to trust the work being done on your vehicle and feel safe driving it, DO NOT have them work on yours!!!