Tonia Jackson Kim was always a pleasure to work with. We have bought multiple rings, necklaces ect from here. Unfortunately Kim retired and the new manager is not so good. She made my husband feel like he was being profiled. acted like he shouldnt be there and was wasting her time. He took my engagement ring to get it cleaned and purchase a new band for me. Not only did he take my ring but the ring size is in their computer, when he got the new ring its was way too small and my engagement ring wasnt clean. The new manager clearly doesnt care about customer service and now that Kim is gone, so are we. We will not be returning to be treated like crap. We will stick to Tiffany and Co.....
1 /5