Empire Insurance Brokers - Spokane Valley (WA)

Sandra McKinley Simply the best!

Kathleen Lewis Im new to Western Insurance Associates but I have been impressed with the customer service so far. They worked with me to get the coverage I wanted and followed up to make sure I was satisfied. Ryan was professional, patient, and personable. Went out of his way to listen and empathize with my stressful circumstances. Much appreciated!

Ken Weedmark We have been with Boyd Insurance since about 2019. When it came time to cancel one policy and find another for our new home I had the pleasure of working with Tristan. He was able to find us a new policy and was great to work with. He was very knowledgeable and tended to our needs from start to finish. I would definitely recommend Tristan and Boyd Insurance for all your insurance needs.

Julie Smith ABC Insurance has friendly helpful staff. They are willing to shop for better insurance prices for their customers. I really appreciate their honesty. If there is something better for you they will tell you.

Julie Morris In the beginning they were wonderful. East to get ahold of someone during office hours, quick to do vehicle changes. Good communication. THEN the carrier we were with quit carrying insurance in Washington. I called a month ahead of time to set up new insurance. The person answering the phone told me they were busy and were contacting customers a week or two before the actual expiration date. Well, between work and life and a vacation, I checked dates and found we had expired already. I called and go no call back that day. I procured quick insurance from another company. I called them again on my next day off. The person answering the phone sounded contrite, apologized over and over and assured me she would email me quotes and call me back when she sent them. It’s been crickets since then. They don’t even answer the phone for me now. NOT a way to run a business. Super sad because I used to recommend them to everyone I know. Now I have zero faith in the. I even sent a message through their website and have heard nothing.

adrian ramírez This agency exceeded my expectations. They helped me find more savings and provided excellent support throughout the process. I’m staying with them.

Mostly Me PEMCO treated me so well after one of their policy holders backed into me that I switched to them after my car was repaired. Good Company.

Dana Garcia Paul was very thorough while I was comparing options. I needed something that worked with my existing doctors and he found a plan that supports my health care network.

Toni Keel Ally was knowledgeable, kind and helpful with switching insurance and found the best deal for us. Highly recommended.

güeroshido 217 From the initial call to same day resolution, everything was handled professionally. The team was friendly and efficient, making the whole experience easier than expected.