Doug Jones - State Farm Insurance Agent - Kent (WA)

Gabriel Bradberry Made a payment error late at night, so I sent them an email. They responded promptly with clear directions the next morning. I was able to successfully & immediately fix my mistake. Helpful, prompt & simple! I had a great transaction on the phone with a very helpful and quick representative. They were also funny and nice. The mobile app does need a good deal of work; very quirky and does not show full options for each operation.

Tanya Zlamanyuk I had a great experience working with Daniel, who provided exceptional customer service. He was friendly, responsive, and took the time to clearly explain my coverage options. He made the entire process smooth and stress-free. Highly recommend to anyone looking for reliable insurance and support!

Ahmad Bator Never answer them to you on time that you need them

Pho Hoang The best customer service I have ever experienced. I was with Allstate for over 10 years; however, my old agent has never explained my policies as well as this new American Family Insurance Agent. Office is well organized and clean, also staff are so nice and friendly. They spent time to review every coverage and find me all discounts I deserve. I recommend this agency to everyone.

Mostafa Sahel Love there service always help to find the best insurance for people

Roberto Delgado Dan Mitchell was helpful when I was looking for insurance. He provided me with several options and ensured I understood all the details before making a decision.

Kimberly C Jessica is an amazing Agent -- welcoming, clear, informed, professional, and so good at both listening and explaining. When we first switched to Kents office a number of years ago she helped us review and fine-tune our policies in a way that both saved us money and improved our coverage. When we met with her recently to do a periodic review, we were again impressed with her level of knowledge, care, and attention. Working with Jessica, we feel very confident that weve got the right policies for what we need. We feel very fortunate to be working with her.

Madeline Hernandez Tuan went out of his way to explain things for our business insurance that we didn’t understand, and answered all of our questions (only about a million of them lol). He showed us different options that fit our needs as a business and was very efficient and kind!

Shanelle Nuuanu My partner and I have been customers for 2yrs. We have never had any issues or complaints. Customer service is always quick to respond, always helpful, and gets what you need done. Shout out to Service Representative Alexa Gilleland for her hospitality, for being readily available to answer any questions, for making the process quick, easy, and pleasant. Customer satisfaction at its best. Mahalo and thank you for quickly setting up our concurrent tenancy for both apartments.