Claires - Spokane (WA)

1 /5 Dee Cee: May 14th 12:40 went into the store to get some earrings we told them we needed some earrings for sensitive ears. As we went to check out we had two packs of earrings which we were told they were buy one get one 50% off but then we were told it was only for the more expensive brand although that brand had no labeling of buy one get one 50% off. So we were interested in buying another set of earrings. We have been told upon entry it was buy one get one 50% off or by three get three free. That was all that was said. So when we went back to get two pairs of earrings we were then told we had to buy three we could not buy one and get one 50% off. When asking the manager questions about why the packaging said sensitive solutions she literally said she didnt know why they would say it was sensitive on the package when it wasnt. There was a heavy push from the manager to buy the very expensive earrings. And she was very aggressive! We walked out of the store will not go back here. I dont tolerate my children to speak to me in a rude manner and Im not going to tolerate somebody elses child, in a place of management, to act so disrespectful. I suggest this young lady received training on simply how to speak to customers. Because this one is no longer one. My teen said she was super aggressive. Disgusting.. because of this interaction we headed over to JCPenneys to check out their selection and I was surprised to find hypoallergenic earrings we bought four sets of different types of earrings and it was $24 because they were having a sale. Nice try Claires with your deceptive practices

5 /5 Andy Austin: My daughters love this place. Sparkles, glitter and soft fuzzy things wall to wall! Great selection of jewelry. Especially like their large selection of earrings for sensitive ears..

5 /5 Kay: Great store. Awesome selection. Friendly staff. Looking forward to visiting again.

2 /5 Brianna Griffin: Despite them being overpriced I bought something for my daughter because we were on a mommy daughter date. There were two employees working the register, I dont know if one of them was in training but they couldnt seem to figure out who should do what. My main problem was the remark made by one them when I said I dont have any smaller bills, "Money bags you." was her remark, with an eye roll tone. To said employee: I know you you dont get paid enough to work a lame job in the mall but remember, you applied for the job, you got the job, be appreciative, you could have a worse job. Be respectful, especially to your customers, they are after all, the ones that contribute to your paycheck. Keep your childish comments to yourself in the presence of customers, you know nothing about my or any other customers life situations and we know nothing of yours. Your comment conveyed that either you arent mature enough to be working or your personality doesnt match the kind of work youre doing. As a fellow woman of color you disappointed. Claires has great products but they are overpriced and have the same problem that most places in the mall do, hiring young people that are mature enough to do their job right, including communicating properly with customers.

5 /5 Donilee Wood: Great timely service, promoted current sales efficiently. Sweet girls :) thank you!