425 FITNESS REDMOND - Redmond (WA)

3 /5 Keith Tallon: Been going here for a few years because I live in the boonies and its the closest gym. Pros: well-appointed. Friendly staff. Cons: parking is awful, both in terms of the layout of the lot and its capacity. As youd expect, crowding is also an issue, and there are frequent group classes that make it worse. There have been multiple occasions where I couldnt get into the gym on my way home after work, and left angry. I stopped trying. They actually hire valets to help park during peak hours, so props to them for that, but who wants to turn their car over to be parked by a teenager to attempt a workout in a gym so crowded that it needs valets? The gym also just got bought out by Bay Club, with the transition immediately introducing a credit card fee on my monthly dues and an awful app that I dont want to use but have to. Instead of just letting members use a fob or photo, they overengineered the QR code you use to log in to a degree Ive hitherto only seen in corporate security settings: the code for your account changes every 45 seconds. Today they stopped me on my way in to ask me to sign "just a basic agreement" which upon review was actually an arbitration agreement and release of liability -- for everything from theft to personal injury to death -- so all-inclusive that its probably not legally enforceable. It even includes the heirs of those who sign. The internet doesnt have good things to say about Bay Club, who apparently made Pro Club twice as expensive while cutting corners on service and maintenance. Today also marked first time Ive ever seen the little color-coded water filter light turn red, so things are not looking good. Three stars for now. Ill update when they inevitably start turning the enshittification thumbscrews further. Edit: Im not actually sure how to reply to a reply here, but hello 425 management. Yes, I understand the security benefit of using an app with a constantly changing passcode. What I question is the tradeoff to me as your customer. I dont want to use the app. It is an inconvenience and worse experience for me. Put in context of Bay Clubs reputation and the changes Im already seeing, I suspect that Bay Club cares more about collecting data and fees from everyone on-site than about the security of my person or belongings. After all, your liability waiver would force members into arbitration in any scenario that could possibly arise from a non-member using the facilities (and really anything at all that could occur on-site, up to and including theft, injury, or death). Do you really expect me to believe that Bay Clubs practice of treating access to its rowing machines with the seriousness that Google treats access to its trade secrets is about protecting the change of clothes that I leave in my locker?

4 /5 Jesse Vargas: Love 425 Fitness they waive my membership sign up fee for working at Microsoft which was a pleasant surprise. Many people complain about the price but I love the upscale feel versus 24 Hour Fitness or LA Fitness dont have to deal with any kind of Riff Raff always clean and everything always works. If I were to have any complaint it would be that they close early on Friday Saturday sunday. If 425 Fitness ran the same hours 7 days a week this place would be perfect

1 /5 Kyle England: I am in the market to switch gyms from my current gym, and I decided to give 425 Fitness Redmond a try. First impression was..not an auspicious one. The front desk staff was a pair of teenagers that could not have cared less. They couldn’t even be bothered to give me a tour of the gym. I asked for a tour and their answer was “that will be $25”. They charged me twice, and said “it always does that, it will probably go away”. When I asked, “what if you double charged me?” He said “I am not sure, man”. After they charged me, they refused to give me a tour. So I just walked around and found things myself and had a brief workout. As far as equipment, they have the same things every other gym has. Things were very clean, the music wasn’t too loud, nice water fountains, paper towels were stocked, the things you expect from every gym. So, I’m still looking for a new gym. Does not look like they are looking for new customers.

2 /5 Jin D: My husband and I were loyal members of 425 for over a year, had spent $800/month including personal training sessions. We eventually decided to leave after realizing it was simply overpriced. However, the cancellation has been frustrating and disrespectful. They refused to refund our unused personal training sessions despite the real hardship in being able to use them. They also charged a final full monthly fee even though my account had been frozen for two months, during which I couldn’t use the gym at all. Customer service line is useless. Reaching a manager is nearly impossible—calls go unanswered, promised callbacks never happen, emails bounce or go ignored, and even when someone (e.g., Martin) promised to take action, nothing was done. After 6 calls and 4 emails, we’ve gotten nowhere. At this point, it’s clear they avoid communication entirely if it’s about cancellation. Potential new members should be aware—this may be the experience you face when trying to end your membership.

4 /5 Jane Liles: Good machines, great staff, clean facility. Parking is starting to be a problem, even during off hours. Please play the Seahawks games on the one non-ad TV!