Planet Fitness - Bellevue (WA)

1 /5 ellie ann: IMPORTANT EDIT!! MAN IN WOMENS LOCKER ROOM!!: im changing to 1 star because today (11/21/25 @5:35 pm) i got out of the womens locker room shower and walked to my locker, in my underwear, and sitting in front of my locker was a MAN. i understand this is a "no judgement zone" and i would hate to jump to conclusions, but there was nothing about him that would lead me to think he wasnt male presenting. im talking full grown beard, mens workout clothes and shoes, all that. i felt disgusted and shocked, especially since i was in my underwear straight out of the shower... he got up and left the room after putting on his shoes, and i quickly ran to alert the front desk. i gave him a description of the guy and he called the manager to review the footage. i didnt see the man working out in the gym either, and after letting the team member know, i finished up and left. not sure what came of it, i feel incredibly disgusted and disturbed. at best, he didnt notice the multiple signs saying "womens locker room" or any other woman in the locker room. at worst, well. you know. unbelievably upset at this. this used to be my go to location, but im not sure if ill even continue my planet fitness membership after this incident. my contact information was not requested either by the team member, but he was very nice and quickly alerted management. original review: good planet fitness. i travel often and utilize many different planet fitnesses and the bellevue crossroads one is one of the best ive gone to. simply because the shower water gets hot super quickly, you wouldnt BELIEVE how long it takes at some other locations nearby. rating 4 stars because its not 24 hours :( most other locations nearby are 24 hours. please ..

5 /5 Tomas Garcia: I walked into PF on crossroads, and I can say it was by far one of the best introductions and greeting I have ever received from a gym. Kyle was extremely friendly and awesome from the beginning, showing me the place around and answering every little question I had. Kyle also introduced me to Tom, who was very friendly and helpful as well. If you want guaranteed great customer service and a friendly greeting every time you walk into a gym, come to PF on crossroads!

5 /5 nigella cruz: Super friendly and helpful staff! This is such an affordable choice for anyone who wants to start going to the gym. All amenities work great and maintained super well. No notes, nice, cleanly and spacious!

2 /5 Dunia Alrabadi: Ok I’m a little upset because it feels like the manager is a little unethical. I wanted to freeze my membership, and instead of letting me know that I can freeze for two months consecutively online, he told me I have to call every month to refreeze, which defeats the concept of freezing. Given how tedious this was to call every month I finally asked to cancel and he was like the only way to cancel is by coming down to location, or by mailing in a request to cancel. Which is not true. Turns out I can cancel online no problem, but he was making harder on purpose which I think is super unethical. It feels like they just wanted to keep taking my money even though I wasn’t there and I wasn’t using the gym. I don’t recommend this location due to the inconvenience they add to their members

1 /5 Blair Scanlan: Informed I cannot cancel without coming in to sign my cancellation in person, despite having moved, even though it clearly states that cancellation can be processed through the membership portal. Requesting a new password online never results in an email to access the portal. .