Paulina de los Reyes | Beauty Skin & Laser Clinic - Williamstown,VIC

5 /5 Ashleigh Close: Okay, so Ive been going to Paulina de los Reyes | Beauty Skin & Laser Clinic for a while now, and I have to say, its absolutely fantastic! From the moment you walk in, youre greeted with a warm and welcoming atmosphere. The clinic itself is beautiful and in a really great location too. This place is seriously amazing! Ive been a regular for a while now, and honestly, I dont know what Id do without them. Every single person who works there is an absolute gem – so friendly and professional, and they really know their stuff. They offer a wide range of services, from facials and skin treatments to laser and body treatments, massages, and of course, the reason I initially went there, waxing, but now Ive moved onto sugaring as well. They were the ones who told me about this alternative to waxing which I love! Regardless, Ive always been thrilled with the results and the staff, and even the prices are very, VERY reasonable. Their bond system, required when booking, actually helps me stay organised. I end up paying for the entire appointment ahead of time, and then whenever Im done with my appointment, I make sure to book in my next one and pay before I leave. However, this is really good and works for me as it keeps me on my toes and ensures that I make it to the appointment, because sometimes I have a tendency of missing these things and getting caught up. And I dont just want any place that will basically allow that and then rebook me in. Although, in saying that.. I have had an emergency or two where Ive missed an appointment and theyve happily booked me in again with no judgement, and I paid for that new appointment without any worries. I am sure if I wanted to argue the point then they would understand and potentially only take my bond and then move the remainder of my payment to that next appointment Im rebooking, but I felt bad just not showing up and I feel they deserve a tip and then some after all my other appointments, so I dont mind that I had to pay again and lost out that time. Ultimately, it was my fault. They use high-quality products and the latest technology, so you know youre in good hands. The clinic is open 7 days a week, which is super convenient too. Plus, I even managed to convince my friend to get a wax for the first time, and I told her she had to do it here. She was always too scared, but I told her that shed be fine and Id go with her and get my wax done at the same time, which the receptionist was more than happy to help me to co-ordinate this when I rang up to make the two bookings. And guess what? Not only did she dive in headfirst with basically getting her entire body waxed, but she absolutely loved it! Shes already booked her second appointment, so thats a testament to how good they are. Honestly, I cant recommend this place enough. If youre looking for a beauty clinic in Williamstown, do yourself a favour and check them out. You wont regret it!

5 /5 Krissi Flynn: Had a wonderful experience at Paulina de los Reyes! Lily was a delight, and made sure I was comfortable. I attended for my first Brazilian Wax, and despite my nerves, I was relaxed and felt like I was in very good hands. The clinic is clean, everyone is incredibly friendly, and it smells divine! Booked my next appointment, and I’m sure I’ll become a regular!

5 /5 Tara Barker: Highly recommended. The therapist was so lovely and friendly. Also did a great job! Very happy with the outcome. Online booking system was super easy too

1 /5 Cristina Garcia: I leave a one star as there is not a no star available. I drove there personally 2 suburbs away, to make a second appointment and to ask i wanted to try another practitioner to compare the two and decide which one happiest with. Unfortunately asked the owner who does her eyebrows and she said herself, my reply was okay they are shew if meaning not aligned or balanced and i was looking a for balanced clear clean line. She told me they all do good eye brows, thats why i asked i can only decide after seeing ones work. I asked because i thought i could, being in a beauty salon, thats why we are there and tell her what i see. I made an appointment, to only be called shortly after, by the receptionist to tell me the owner like to cancel my appointment and i should go elsewhere. Okay i went there to make another appointment but wanted to show some picks on my phone of different eyebrow i have had for them to choose another practitioner to trial. I also booked some waxing, and she cancelled that too, not that i have had it there before, so how can i not be happy with them.? I clearly explained i was not, unhappy with the first one and ended up booking with her. The receptionist was very understanding and made me the appointment. Still cancelled, this, i strongly believe was personal to me as I am Spanish and on my first visit my practitioner said the owner is Spanish also, i replied no Mexican is not Spanish just speak some of the Spanish language. May be that offended her as i noted a little nose up and a change in vibe then. Very disappointed that one can not go to a beauty salon and ask for a different practitioner. Why can i not, i am paying for the service and should not feel uncomfortable discussing my service especially with the owner. Why are some women like that? we should celebrate each other and want the best for each other. Not sure what outside their realm means i just want shaped eyebrows and a medium tint not a very dark tint. Nothing else, EDDIT following day..... The owners response is just a cover up and absolutely a lie. By the way the owner was also there when I made the appointment but said nothing to me there as there was another client. Coward hiding behind her beautiful receptionist to call me leave a message and then sms and no replies to my queries as to what she on about? . No idea why she did not tell me while i was there. We could have talked about it a clarified what she was offended by. Maybe its the lack of a good understanding of the english language. I dont understand