W-nails Salon & Spa - El Paso (TX)

2 /5 Elena Reyna: Underwhelmed is a good word to describe my experience here. I would not recommend if you are looking to get a manicure with regular nail polish. First and foremost, they were friendly and sweet. I could tell it was a family establishment which I think is wonderful, but unfortunately the pleasant environment did not make up a sub-par manicure. Upon entrance, there was not a list/menu of services with set prices. I asked for the most basic manicure with french tips using regular polish, no acrylic/gel/etc. What I received was disappointing for the price I paid. My nails were shaped unevenly, with jagged edges, and underneath was not cleaned out after filing. My manicurist left nail polish residue (which I did not notice until after I left) from my last manicure on multiple nails as she did not properly remove it and it was quite obvious. The french tips were sloppy and uneven in width, I had to ask her to clean up around my edges as she left polish on my skin and even after asking she still left a good bit. It looks okay at a distance, but upon looking closely it is evident that it was not done well. Another thing I noticed is that none of the tools she used looked sanitized, which was concerning.The most disappointing part however, was the price she charged. It cost $30. I was appalled. It was not acrylic, it was a low maintenance manicure, and truthfully it looked messy. I have never paid over $25 for an actual manicure, with a massage, hot towel and lotion. None of which I received. I realize typically french nails cost a bit more, but $30? I could have gotten a pedicure elsewhere for that price. After my experience, I believe this location specializes in acrylic nails because there werent set prices or a service list where I could review ahead of time what I would be paying for and receiving. I have seen the good reviews, but they all seem to be acrylics. In summary, I would not come here if youre looking for a basic manicure with regular polish. Maybe if you were looking for something more complicated. However, even though I had an underwhelming manicure experience, I do want to stress that it is a friendly and inviting space.

2 /5 Sarah Cano: Came to get an acrylic nail removal and was surprised that it cost $20 considering it didnt involve an acetone soak to slowly and gradually remove the nails. It was a slow and painful process of removing nails with another fake nail / nail clippers to chip away at the acrylic. (the customer service was great and they were all kind people - I just dont think it was worth the price and had been quoted $10-$15 over the phone and was made aware it could vary between the two depending on the type of removal).

5 /5 Brittany Sanchez: I absolutely love this place! I love how everyone so friendly..