Texas Health Presbyterian Hospital Plano Emergency Room - Plano (TX)

1 /5 Bette Rosenfield: My elderly husband and I were treated terribly on our recent visit. He had had a seizure the night before, which I didn’t witness, but he had a bad scrape on his head. He was really weak, could barely walk and wouldn’t eat. They wouldn’t believe me about the seizure because I didn’t see it, although he has a history of episodes. They admitted him for “head trauma” because of the superficial scrape. The triage nurse wrote a disparaging remark on our admissions paper. After that it was all downhill. He incidentally has to be catheterized every 6 hours and it was due when we got there. I had to beg for 4 hours hours we were there for them to do it. We were there 8 hours. One nurse got in my face and yelled at for not giving a believable reason for being there. They did rule out head injury.

1 /5 M: As far as I am aware, the only appropriate diagnostic criteria to determine a patient has a headache is by asking them whether or not they have a headache, and by the patient responding positively. There is no lab test, no imaging scan. I was asked if I was there because my head ached. I said no and explained it was my trigeminal nerve. VERY MUCH NOT MY HEAD ACHING. Yet, somehow, the charlatan going by the name Dr. Erin Owens decided my primary diagnosis was.. headache. And my secondary diagnosis, cellulitis, was not conclusively proven by any testing, which is odd when you consider she aggressively pushed antibiotics to a patient with a prior history of recurrent c. diff infections. For some reason, giving me IV antibiotics to nuke my GI tract for a second time in the week wasnt enough, but she felt compelled to also call in a THIRD round for an infection she herself admits I likely do not have, and even if I did, would certainly not be responsible for the debilitating pain I was in. I told her my problem when she walked in the door and she balked. Doctors like this infuriate me. She didnt listen, she mistreated, and actively harmed me, violating her Hippocratic oath. She should be shamefully uncertified and stripped of all privileges, immediately, before she harms someone else.

1 /5 John Mendoza: First off there is no need for a metal detector in the emergency room. 4hr wait for a 40 minute MRI, thats not acceptable. Once I find the names of the tall skinny RN and the blond in black scrubs with glasses names, I will be filling a formal complaint against them. They were rude, talked down to myself and my 77yr old mother like we were beneath them. Those 2 treated us like we were inmates of the emergency rather than voluntarily walk ins. Truth be told I think they saw my moms Medicare/Medicaid and thought free money lets keep them as long as we can. Stay far away from this POS emergency room!!!!

5 /5 KC Foote: I was under the care of Dr William Peterson! I don’t remember the name of the nurses, there was a short blonde one that greeted me at the entrance that was quick to grab me a wheelchair, my husband was carrying me inside. She made us feel welcome the moment we walked in. Then I had another nurse who took care of me in the back, a tall blonde with glasses, she was very sweet. Dr Peterson answered all of my questions well and he made me feel better. They all did an excellent job!!

5 /5 Lori Liane: My doctor sent me to the ER @ Texas Presby after blood test results revealed some urgently low levels, and I was so impressed I just had to leave a review to say thank you for the impeccable care I received. I was immediately given a room and minutes later, the doctor arrived and started providing me with detailed information regarding my specific situation/treatment - which involved several infusions requiring two IVs, a process to which I dont react very well. However, not only did they handle my distress with compassion and respect, the amazing nurses kept me talking and distracted while they put two IVs in so efficiently I didnt even realize one was in and barely felt the other at all. As I received my infusions over the next 6 hours, I was checked on regularly, brought warm blankets and anything else they could think of I might need, and it never took my nurse more then a minute or two to be in my room if I needed help with something. Overall, at a time when I wasnt at my best, the Texas Presby emergency room was there to provide me excellent treatment and just an overall outstanding experience - and I cant say thank you enough!