Texas City VA Clinic - Texas City (TX)

5 /5 B D: Big shout out to Leslie Garner! She is a credit to the VA system. President Trump would be proud of her professional service in my opinion.

1 /5 Claudia Chamberlin: They treated my husband like a dog. Has the flu and they refused to test him or treat him they sorry we cant help you. This is how they treat their veterans in this country. I hope Elon Musk Aduits the VA and they shut it down. Whats the point of having the VA if they wont treat their veterans.

1 /5 Eric E: Yet another case of terrible va service. If this was a private business it would have been out of business, but its government funded so it can continue to run in the worst way possible. My nurse was good, but front desk service are rude and callous. Waited over 30 minutes to get called back.

1 /5 JLongshoreman: When you come through the door the signage directs you to wait at a marked spot on the floor until you are called by the receptionist. As God is my witness this receptionist became angry with me for waiting in her line, (the first line I came to upon entering the building for a scheduled lab.... and it appeared to be the only one open) dispute me being the ONLY one in line and her appearing to be unoccupied and there to assist patients. She actually said to me "you do know that there are other lines here besides this one?" I asked her if she would like me to go to another one and she responded by asking me for my info and if Inwas there for a scheduled appointment. Most every other area of this clinic is outstanding.... but they need to do some retraining of receptionists. Disgustingly rude woman

2 /5 Adam Lerner: I am writing to express my deep frustration with the ongoing issues at the Texas City VA Clinic. My experiences at this facility have been marked by poor service, unprofessional behavior, and systemic inefficiencies that hinder veterans from receiving the care they deserve. Some of the most concerning issues include: • Unresponsive Communication: When calling the clinic, I have frequently been placed on hold, only to be disconnected without any resolution. • Unjust Treatment of Patients: I was escorted out by law enforcement simply for questioning why my stat lab order—placed by my cardiologist—was being delayed for over a week. • Unprofessional Medical Care: DRs barely engage during appointments and struggles with basic tasks like typing, which raises concerns about the quality of care being provided. • Failure to Prioritize Urgent Lab Work: I had a scheduled stat lab that needed to be processed before a specific pickup time for specialized TB testing. Despite my clear communication, the front desk failed to act until it was too late. • A Pattern of Incompetence: These are just a few examples of the repeated failures I have encountered at this clinic. Due to these ongoing problems, I have transferred my care to the Houston VA, where I have received far better treatment. However, I strongly believe that the Texas City VA Clinic must undergo serious changes, including leadership restructuring, to prevent other veterans from experiencing similar issues. I urge you to take immediate action to address these concerns. Our veterans deserve competent, respectful, and efficient healthcare.