Subaru of Georgetown - Service Department - Georgetown (TX)

1 /5 Elizabeth Farley: As a small business owner, I understand the importance of reviews and I do not write this lightly but when the safety of my family is in question I must speak up. My 2019 Subaru Forester was serviced at this location approximately three weeks ago and one of the services performed was to replace the thermo control valve, an extended warranty part and known high failure part. Last week, while driving to a work function in San Antonio with my husband and four-month-old daughter, the smell of gas filled the cabin of my car so quickly and so severely that we decided to exit the highway in an attempt to safely pull over. While sitting at a red light after exiting, we heard a loud boom in the engine bay and immediately saw flames coming up over the hood. Thankfully we were able to safely exit the car and stand on the side of the road with my baby as the flames grew to 10 feet in the air and three more subsequent explosions occurred. Subaru has since not done anything to help me obtain a loaner vehicle, they indicated they would do their own investigation but after an initial phone call I have not received an update. It is disappointing that a company that promotes family values and safety measures has done so little to help my family that was put in extreme danger by either a mechanical defect or human error. I want to ensure this does not happen to anyone else. Update to include the dealership has provided a loaner vehicle as a first step in coming to a resolution for me and my family.

3 /5 Betsy King: In September of 2024 (this month) I was charged $400+ to have something not fixed. First I asked about it at a regular service appointment. The car was looked at, and two employees agreed to what was needed: a new cowl. Its the piece that runs beneath the wipers and flush with the windshield. I was told they could not order it at that time, but that they would call me when they could. I get a call a week later. The part has been ordered. I call back, and Im told that I cannot schedule to have the part replaced because they dont know for sure that it is the right part. She said I had to bring the car in again, and have it looked at again. She could not promise the part would not be already put on another persons car. So I take my car back. Absolutely nobody goes out to look at my car. A man at the service counter asked me if I know my vin. Um, no, it isnt memorized. But I bought my car here, and PS, its right outside. He has me pull my insurance up online to get my vin. Then he goes to the back. Guess what. The part is there, and with my name on it. But I still have to make an appointment for the work because they cannot do my it at that time. He doesnt know why I could not make the appointment over the phone. After I get the repair done, I go to pick up my car and....it isnt done. So Im I have to leave it another day. I go back the next day, and the part is obviously not well attached, but Im frustrated and I need my vehicle. One week out, and it looks like NOTHING has been done. Its 3/4 detached. Im honestly not convinced they even put the new part I paid for on the car. They have no documentation stating what was wrong with the original part. Edit: The service team reached out and agreed we deserved a refund. They acknowledged that they should have recognized that this replacement/fix was not going to be possible upon first inspecting the problem, and so I should have not been charged for the part and scheduled for replacement/time/labor costs.

2 /5 Shelley Wineland: Had an appointment at 8:20am for a tire rotation and oil change. I was quoted for 1.5 hours wait time. 2 hours and 40 minutes later I asked what was taking so long. They said my car was ready and pulled it around. When I backed up my car, it had a grinding noise it didn’t have before. I went back in and told them. They looked at my tires and it was finally determined that too much tire shine had been soaked into my tires causing the noise. So 3+ hours later I’m leaving-I was not offered a refund or discount on the tire rotation and oil change. When I recommended this to the manager for my inconvenience, she stated she would look into it. The people are nice, but how much of your time are you willing to waste? You may ask, why didn’t I use the Uber service…because an oil change and tire rotation shouldn’t take so long that I need to go home and come back.

5 /5 Lisa Haley: I was just helped by Armani Williams who helped with my first oil change. Thank you Armani for your help! Customer service here is amazing!

5 /5 R Pattanaik: I have two Subaru Foresters. I take those to the dealership at Georgetown. My experience has always been good.Recently I had some work done on my 2014 model on 2 occasions. They did a very good job on both occasions at reasonable prices. Seems like this place is under new management. I have little experience with them.