2 /5 Igor Ramos: I’ve used Crash Champions before through insurance and had a decent experience, but this time was a major letdown.
I brought my car in for what should have been a fairly simple bumper cover repair, but the job was grossly incomplete. The inner liner was not installed at all, and the alignment between the quarter panel and the bumper was visibly off and deformed to the touch. The cover itself felt flimsy and insecure. I noticed these issues before even driving the car off the lot.
It’s hard to believe this level of oversight passed any kind of quality check. Either it was a serious lapse in quality control, or someone hoped I wouldn’t notice.
To their credit, I believe they’ll make it right — but I’m the one paying out of pocket for a rental while they correct their mistake. Disappointing and frustrating for what should have been a routine repair.