Premium Automotive Services - McAllen - McAllen (TX)

5 /5 Javi C: After I made the mistake of taking my jaguar to Jesse’s radiator shop in San Juan. I brought it here to have it looked at since the check engine light turned on after a week of getting the vehicle back. Premium Automotive services checked out my vehicle and gave me a quote for the services that my vehicle was in dire need for and service that could wait. Yes the service was a little more expensive than tan a mom and pop place, but it was considerably cheaper than going to the dealership because I’ve owned my car for 10 years already and have paid quite a bit of money to the dealership over that period of time. For example my belt was replaced by them and it was about half of what I paid in the past to the dealership. I also like the fact that they offer nationwide warranty on replacement of certain things. Btw this is the second place outside of the dealership I’ve ever had work on my car and I will continue to come here so long as I own this vehicle

5 /5 Eugene Chapa: I would like to emphasize my profound gratitude for the exceptional level of service and professionalism demonstrated by the team at Premium Automotive in McAllen. Josh and his colleagues successfully addressed an issue with our Volvo S90 that the dealership, Volvo of McAllen, was unable to resolve after four days. I highly recommend this establishment to anyone seeking superior service and expertise from an automotive repair shop.

1 /5 JELLYFISH FIELDS: Went in for their "complementary diagnosis"( only what they can physically see), at first I thought it was kinda cool but after they gave me my quote of $600 (further testing of suspension $300+ further testing an Air Intake $300) I wanted to know why they were charging so much. Luis, said the reason was because they have an "Acoustic sound machine" that would pin point the problem in the suspension and another machine for the Air Intake problem... personally that sounds so absurd! No thank you! Im good never trying this place again! ❌

5 /5 Carlos Guzman: First time here for an oil change. Great customer service. Kept me updated on the progress of the car. Very friendly and professional service. They charge much less than if you go to the dealership! I highly recommend this place.

2 /5 Jeremiah Leveck: 10-26-22: Vehicle Dropped Off 01-05-23: Vehicle Picked Up Because of the extensive front suspension damage I wanted my car to be worked on by mechanics w/VW experience. I ultimately choose Premium Automotive Services because they are a locally owned & operated family business. The following is a mixed list of experiences I had in the 71 days it took them to finish my car. -I was told my car was ready for pickup & subsequently waited another 7 days bc they had failed to install a new AC condenser I notified them about multiple times. -The hood doesn’t close correctly this wasn’t even taken in consideration. -They wasted time rebuilding a front bumper support bracket that should’ve been replaced for $27 new. The bumper rebuild was done poorly and unprofessionally. -The paint job on the front bumper has orange peel & overspray. The amount of gloss and/or clearcoat used was done incorrectly fresh paint is dull compared to factory. -There are pieces missing from the honeycomb design that are broken off & large chips are missing from various sections from the front lip. -Failed to install a front lip spoiler. -I specifically informed them to be sure to repair the fog lights wiring connectors. I had to fix them myself but I am having to order a new light harness and will have to pull the bumper off again. -The fog lights have white overspray on them. -If your call isn’t answered at the location you dialed, it’s transferred to another Premium Automotive location who have no information on your vehicle. I want to be fair so I will talk about the what they did right. -There was a lot of damage that could’ve effected the alignment & smoothness of the ride & none of that is present. -The car drives really great & they detailed the interior and washed exterior body & wheels. Whats disappointing that I attempted to communicate, multiple times using various methods & ended up in this nightmare because of lack of communication seems unacceptable to me. If I had read this review I wouldve gone elsewhere. Not having my vehicle for 10 weeks impacted me financially & all the misguided information that was being relayed made it impossible for me setup a plan of action to support myself better. I’m glad it’s over, I’m grateful to god they were able to get it done.