Medical Home Northeast Tarrant - Euless (TX)

Denise Gage Dr. Citrons NP Gail Smith was very attentive to my issue; however, the USMD system is awful! In order to call with a concern or get an appointment you have to go through their main call center. Then if you are lucky, you will be transferred to your doctor office. When a referral is made is remains in their system and is not scheduled for 24-48 hours despite the reason. For my dad, it wasnt scheduled at all. The call center said 24-48 hours to get approval but it had been three days. When she checked she saw no authorization was necessary so scheduled it 3 weeks out! This was for an urgent care situation. Once again the call center person determined whether it was urgent rather than assuming the PCP referral indicated that. The CT referral did not show up in their system and was scheduled a week out from when it was ordered. Overall, a very frustrating experience!

K Came in due to pneumonia and the staff and everyone has been so nice and accommodating to me. I truly feel like I’m in good hands especially as a young Muslim women who never usually has to go to the hospital. They were quick and attentive given I came into the ER gasping for air and they treated me right away. Everyone has been so nice and explains everything to me in a way that I can understand. They even were very nice to my daughter and my husband when they come to visit me. If I ever have issues again while I’m living near Arlington I will definitely be back.

Cameron Thompson This complaint is strictly in regards to security officer Dunn. This employee lacks compassion and care in regards to families that have just lost a loved one. Thankful for the nurses and managers to advocate for our family, but Officer Dunn has no concern or regard of the circumstances for families based on his interactions that were completely unnecessary, disrespectful, and does not fulfill the mission and heart of the hospital. I hope that he receives appropriate training to better serve the community otherwise he poses as a deficit to your hospital system.

Guillermo Avellan Jr. Sarah is the Best Primary Care Physician I’ve ever had. She’s very nice, sweet, helpful, and supportive, she really cares about my health, and she prescribes me all of the medical medications that I need. Also I always see Sarah as my Primary Care Physician here at this Medical Clinic once a month every single month.

Jeremy Crawford Dr. is amazing - takes time to answer questions, responds to calls and when in hospital. Amazing crew when I had surgery and amazing since. We have referred many friends and all are super pleased. Be prepared to get bumped If he has to do a surgery to save a life though. He could retire but keeps at it to help people, which in my case was lifesaving! Another cardiologist in town said I had no issues but I felt awful and they were wrong and get 5 stars, so know that when you make a decision!

Jamal Moore The Medical Home here in Fort Worth will take very much care of you they are the sweetest of individuals who care for your health. Just please have insurance medical funding can get expensive.

Katey Shelton I went in for an ACL surgery and was so nervous as I have never had surgery before. I just want to say how incredible the nurses are at this hospital, especially nurse Elizabeth. They are all so caring and kind. I never had to ask for anything. Warm blankets were brought to me throughout my stay and they made sure I was taken care of every second before and after my surgery. My doctor Travis frantz is amazing and answered every question I had. I really recommend this hospital, doctors, and nurses. Thank you!

Delia Foret Ive seen Dr Amanda Hall and her staff for several years now. They are wonderful , very attentive to your needs or concerns. Takes the time to answer all your questions without feeling rushed. Getting appointments set are super fast . Im so happy to have her as my Dr.

Jack Eppard Two day stay after a procedure. The staff is **excellent**. All were very professional, friendly and sincerely caring. The food was excellent, albeit in "nutritional" quantities (read that as recommended quantities). Still, very good. Far better than anything I had in the Marine Corps. Rooms and beds were quiet and clean. The staff was constantly monitoring me and asking if I needed anything. Highly recommend this facility to anyone who needs its services.

Ramon Cervantes Everyone was kind compassionate and professional what an oasis of relief for the uninsured and the indigent