M Salon Hair & Nail - Allen (TX)

1 /5 Brittany M: I wish I could have experienced great service like everyone else in these reviews, but back in February that was FAR from the case. I was scheduled to see Mary Nguyen and had the worst experience that it was nearly laughable. My appointment was set for 12:15PM and I received a text at 11:47 saying they were ready for me. I get there at 12:08PM, 7 minutes AHEAD of schedule and Mary treated me like I was late. I walk in and she says, "Brittany? Okay, COME BACK HERE." Right then and there we were already off to a poor start. She didnt bother to introduce herself, not even a smile. She pointed at her station and told me to put my stuff down and I POWER WALKED to the shampoo bowl where she was flagging me down. Still, has not said a word to me or even Hi....THANKS for coming in early? She then proceeds to SCRAPE, not scrub, SCRAPE my scalp and is super heavy handed that I ended up having an inflamed scalp for 4 days. While she was shampooing my hair so aggressively and like she had something personal against me, she was speaking VERY negatively with her co-worker which made it awkward. This isnt the end of it... After she rips my hair out of my head with her aggressive brushing she pulled my hair forward and told me to go back to her station. I did... She asked me what kind of hair cut I want, I tell her I want my bangs trimmed & I would like them wispy, she says to me in a rude tone, "Oh, I thought they were too short already." ...As if I asked her? I literally laughed to myself, couldnt believe someone was not only treating me poorly but talking to me this way. I just said back to her, "Well theyre covering my eyes so I dont think theyre that short." I asked her to cut off the dead ends and usually my stylist will SHOW ME how much they need to cut before actually doing it. She of course did not bother and just cut away. At this point I just wanted it all to be over so I could get the f out of there.... IT DOESNT END THERE... Then I go to check out and since it was my first time there I had to put down a partial payment of $20, which made my balance $10. She tells me this and I reach into my purse for my wallet and was calculating tip in my head, so I just asked again How much was the total and she got loud and stern with me saying, "YOU PUT DOWN $20...." and THAT is when I lost it and talked over her before she finished her sentence. She didnt say Thank you, Nice to Meet you, Pleasure doing business.. Nothing. I had an appointment scheduled for my daughter a couple weeks after but told her cancel due to her poor treatment of her customers. Mary is by FAR the worst cosmetologist Ive ever worked with and I used to get my hair cut by students at Ogle hair school. Judging from these reviews, Its the OTHER Mary you want to see. Just look at how she did my "wispy bangs" too.. absolute disgrace. ZERO stars.

1 /5 Shillu Jos: Absolutely Awful Experience - Damaged My Childs Confidence! This salon is the absolute WORST place to take anyone, especially children, with curly hair! We took my daughter in for a simple trim, and the entire experience was a nightmare. Her hair is naturally curly and requires specific care, which includes using oils to keep it healthy and manageable. However, the stylist completely disregarded this and publicly embarrassed my daughter by telling her she needed to wash her hair with **Dawn dish soap**! Not only is Dawn incredibly harsh and drying, but its completely unsuitable for curly hair. On top of that, the stylist then suggested using **baking soda** on her hair – another disastrous recommendation! This left me speechless. Its clear the staff here has no understanding of how to care for curly hair types. Their unprofessional and damaging advice not only put my daughters hair health at risk, but also made her feel self-conscious about her natural curls. This is completely unacceptable! **If you have curly hair, of any kind, STAY AWAY from this salon!** They will damage your hair and leave you feeling embarrassed. There are plenty of stylists who specialize in curly hair – take your business elsewhere!

5 /5 Aimee Moore: I’ve been going to M Salon since before I could drive. Mary and her team are excellent! Whether it’s just a hair cut, or you need a hairdo for an event (they did my hair for multiple events including my wedding), M Salon has you covered. Great for walk ins or last minute appointments too!

5 /5 Tina Fast: Took my daughters in for a trim. She did exactly what they asked for. Looks great. Friendly service. Easy appointments online. Not a great picture, but it looks perfect.

1 /5 Brittany M: I wish I could have experienced great service like everyone else in these reviews, but back in February that was FAR from the case. I was scheduled to see Mary Nguyen and had the worst experience that it was nearly laughable. My appointment was set for 12:15PM and I received a text at 11:47 saying they were ready for me. I get there at 12:08PM, 7 minutes AHEAD of schedule and Mary treated me like I was late. I walk in and she says, "Brittany? Okay, COME BACK HERE." Right then and there we were already off to a poor start. She didnt bother to introduce herself, not even a smile. She pointed at her station and told me to put my stuff down and I POWER WALKED to the shampoo bowl where she was flagging me down. Still, has not said a word to me or even Hi....THANKS for coming in early? She then proceeds to SCRAPE, not scrub, SCRAPE my scalp and is super heavy handed that I ended up having an inflamed scalp for 4 days. While she was shampooing my hair so aggressively and like she had something personal against me, she was speaking VERY negatively with her co-worker which made it awkward. This isnt the end of it... After she rips my hair out of my head with her aggressive brushing she pulled my hair forward and told me to go back to her station. I did... She asked me what kind of hair cut I want, I tell her I want my bangs trimmed & I would like them wispy, she says to me in a rude tone, "Oh, I thought they were too short already." ...As if I asked her? I literally laughed to myself, couldnt believe someone was not only treating me poorly but talking to me this way. I just said back to her, "Well theyre covering my eyes so I dont think theyre that short." I asked her to cut off the dead ends and usually my stylist will SHOW ME how much they need to cut before actually doing it. She of course did not bother and just cut away. At this point I just wanted it all to be over so I could get the f out of there.... IT DOESNT END THERE... Then I go to check out and since it was my first time there I had to put down a partial payment of $20, which made my balance $10. She tells me this and I reach into my purse for my wallet and was calculating tip in my head, so I just asked again How much was the total and she got loud and stern with me saying, "YOU PUT DOWN $20...." and THAT is when I lost it and talked over her before she finished her sentence. She didnt say Thank you, Nice to Meet you, Pleasure doing business.. Nothing. I had an appointment scheduled for my daughter a couple weeks after but told her cancel due to her poor treatment of her customers. Mary is by FAR the worst cosmetologist Ive ever worked with and I used to get my hair cut by students at Ogle hair school. Judging from these reviews, Its the OTHER Mary you want to see. Just look at how she did my "wispy bangs" too.. absolute disgrace. ZERO stars.

5 /5 Tina Fast: Took my daughters in for a trim. She did exactly what they asked for. Looks great. Friendly service. Easy appointments online. Not a great picture, but it looks perfect.

1 /5 Shillu Jos: Absolutely Awful Experience - Damaged My Childs Confidence! This salon is the absolute WORST place to take anyone, especially children, with curly hair! We took my daughter in for a simple trim, and the entire experience was a nightmare. Her hair is naturally curly and requires specific care, which includes using oils to keep it healthy and manageable. However, the stylist completely disregarded this and publicly embarrassed my daughter by telling her she needed to wash her hair with **Dawn dish soap**! Not only is Dawn incredibly harsh and drying, but its completely unsuitable for curly hair. On top of that, the stylist then suggested using **baking soda** on her hair – another disastrous recommendation! This left me speechless. Its clear the staff here has no understanding of how to care for curly hair types. Their unprofessional and damaging advice not only put my daughters hair health at risk, but also made her feel self-conscious about her natural curls. This is completely unacceptable! **If you have curly hair, of any kind, STAY AWAY from this salon!** They will damage your hair and leave you feeling embarrassed. There are plenty of stylists who specialize in curly hair – take your business elsewhere!

5 /5 Aimee Moore: I’ve been going to M Salon since before I could drive. Mary and her team are excellent! Whether it’s just a hair cut, or you need a hairdo for an event (they did my hair for multiple events including my wedding), M Salon has you covered. Great for walk ins or last minute appointments too!