Luxe Nail Bar - missouri city - Missouri City (TX)

1 /5 Tia Shaffer: My last experience here was unacceptable. Got my eyebrows arched and now I have what looks like a permanent scar on my eyelid as a result of some mishandling of tools. When I called and visited to report this, I was met with skepticism and frankly, a lack of accountability from this business. I left two messages for the owner Jennifer to call me and no call yet. Bad service is one thing, but having a permanent scar on my face and having them act as if I don’t matter is not happening. Preparing to take legal action.

1 /5 J Middleton: I am deeply upset and disappointed with the service I received today at this nail bar. Unfortunately, my recent visit has turned into a nightmare. As a client of four years, I was assigned a new, much older technician who was extremely rude and forceful during my pedicure. Despite repeatedly asking her to stop when she was hurting me, she ignored my requests and even pushed my hand away. The technician placed my foot in a bag of hardened wax, (bahama pedicure) causing it to stick all over my foot. Instead of fixing it properly, she washed the hot wax off and peeled it off with her hands. The polish I requested originally, once she finished it was chipped and looked unprofessional. When I addressed my concerns with the manager, Henry, he suggested I let the same technician redo the pedicure. I refused, given her lack of care the first time. He offered only a 10% discount, citing a language barrier as the reason for her behavior. I felt dismissed, especially after being a loyal customer for so long. Under new management, it’s clear that customer service has deteriorated. I ended up paying $45 for a pedicure that left me with wax on my foot, chipped toenails, and sticky exfoliate residue on my legs. When I asked to speak to the owner, I was told they didn’t know where she was. I will not be returning and expect a full refund.

2 /5 Jaden Starr: So I’m getting my nails done and they had the nerve to charge me $85 for something I didn’t ask for the lady tried to definitely finesse me when I came in with what I wanted already and she suggested something else I went from a 50 set to everything adding up to $85 with no warning I’ve been to several nails shops in my life and they always tell you what’s extra before even getting started not to mention she cut my finger twice let me just post the pics and just got these done not even a hour ago but it’s $85 please they end up charging me $65 instead of trying to fix them

4 /5 Rhina Flores: This my fourth time here. My second time doing my nails. The first time I paid $40 for the dip and today I was charged $46 with out tip. I gave the nail tech cash. I love my nails don’t get me wrong but why the different price??