2 /5 Noushin Merchant: My mom and I visited this salon on November 30, drawn in by the âwalk-ins welcomeâ sign. We asked for two acrylic and shellac pedicures and were told thereâd be a 15â20 minute wait, which we were fine with. However, it ended up being almost 40 minutes.
The technician helping my mom didnât listen to her preferences and chose to do a refill instead of starting fresh, though we asked to change the nail shape. This led to uneven nails, a crooked thumb nail, and two cuts near her cuticles. When we pointed out the crooked thumb nail, the technician blamed my momâs thumb, claiming it was crooked, which was not trueâweâve had acrylics before and know how a properly straight nail should look.
I was happy with my French tip nails and pedicure, but my mom left disappointed. When we raised our concerns at the front desk, the response was, âSorry, weâre very busy today, and thereâs nothing we can do about it.â It felt dismissive and unprofessional. For a $245 service, we expected better. Offering a small gesture, like a discount for next time, could have encouraged us to return, but after this experience, we likely wonât.