1 /5 Ran Paskal: I recently took my Yukon to this shop for an engine replacement, which the owner, Larry, initially told me would take three days. I scheduled the work well in advance and dropped off my car on the agreed-upon date. However, Larry didn’t even start working on it until four days later. To make matters worse, the job took about a week and a half to complete.
During the work, I noticed that various engine parts were scattered haphazardly on the floor, getting dirty and left without any special care or supervision to ensure their safety.
I called every two days to get updates, and Larry became increasingly rude and unprofessional. At one point, he even hung up on me when he realized it was me calling.
When the work was finally finished, I discovered that some of the tasks (like replacing the transmission filter and oil) hadn’t been done, and Larry didn’t bother to inform me about it.
Additionally, Larry incentivizes customers to leave him five-star reviews on Google in exchange for a discount on their next service. This practice doesn’t necessarily reflect the reality of the service provided.
Based on my experience, I wouldn’t recommend bringing your car here for anything more complex than a basic oil change.
Part 2
Dear Larry,
I have read your response but was unable to reply at the time, so this is an addition to my original feedback.
You write very well when youre behind the keyboard, but the issue is that reality and what you write dont always align. You are far from being accurate with the facts, and I say that gently.
Yes, I did approve and request that you change the transmission filter and oil, but that was not done. Furthermore, I discovered several bolts missing from the engine and other parts you disassembled after completing the work. (Did someone mention safety and responsibility?)
I would prefer not to go into further detail about additional issues I encountered, as I do not wish to harm your business.
As a service provider, I suggest you take this feedback, appreciate the honesty, and consider how you can improve to avoid giving other customers a similar experience.
All the best.
