Heart Hospital of Austin at St. Davids Round Rock Medical Center - Round Rock (TX)

Samantha Sutton My dad was transferred here from Marble Falls. Once we arrived we werent here for 30 minutes and had people helping us left and right. Everyone was very caring and concerned about my dad and his ongoing situation. Brande M. Was the nurse on staff when we arrived. She was great! Very professional and friendly. She got dad all cleaned up and go doctors in to see us very quickly. Carmelo Otero, Jonathon Calderon, Michael Ladogana were great as well very informative, professional, friendly, & sensitive. Maria A. Was the nurse after Brande and she was great! Very friendly and patient. Sarah L. & Isabel were Very nice, friendly, & attentive. Hazel M. Was a great nurse very understanding and friendly. Darrius C. Came in to help me with my dad I am very grateful for him he was able to give me a much needed break! Neel Shah came in to talk with dad during his confusion after anesthesia and was very patient and kind. Jeffrey F was the wound care nurse and he was AMAZING. very informative and patient with my dad in dressing his wound and oliostomy bag. Gave me alot of information. The ladies in the IR were GREAT. I know the Doctor was busy he was in and out real quick after dropping off consent forms. There was a doctor that asked my dad about DNR right after he got back into the room after his procedure clearly not I the right head space seeing things flying around. He was going to put it in his chart to DNR because dad said yes while on medication. I said please dont do that he is not coherent to be making those kind of decisions. He tried to convince me to do a DNR because dad has cancer and there us no cure. I dont want to put him though that. Other than that this has been the best baylor scott and white weve been to. The security guards ar the entrance of the hospital at 9pm on the 26th were awesome. Very friendly and funny! There are others I didnt mention but I cant remember their names! Please praise the ones I listed!! Were still here so there is alot more people!

Mahira Lopez Great bedside manner, extremely knowledgeable. Stayed past his shift to ensure all of our questions were answered, and didn’t rush us. Thank you for taking good care of my daughter!

Janella Harmon She really enjoyed her stay! The nurse’s was wonderful and amazing!! Shout out on the 3rd floor at Dell’s Children Hospital., Cassie, Charisse, Ellinda, Maddie , Hannah, Forrest, Erica, grace, Cody, Julia, Valeria H. , Yvonne, Valerie yall the best and my number #1 doctor Dr. Patrick Kelley

Liset C Dr. Camacho and his medical assistant, Marie, are exceptionally compassionate and dedicated professionals. In today’s fast-paced medical environment, it is rare to encounter such caring and attentive staff. All of my husband’s medical concerns were meticulously listened to and addressed. We deeply appreciate their willingness to take the time to understand our concerns and not rush us through the appointment process.

Marlen Burrows I made an appointment online for 7:20 on Friday using the user-friendly steps on the appointment booking page. I get there early was able to checking right away. I only had to wait a few minute to be seeing by one of the nurse. She was very kind and respectful. I told her all about my deep coughing that I wanted to look at. After she left, I had to wait a few more minute until the actual doctor come to check on me. She was very kind and had very good bedside manners. She also suggested doing x-rays which I agree too. After have the x-rays done and was wait for the doctor to go over it with me, I had a bad coughing fit cause a nurse to ask if I wanted some water which I said yes. Overall great service, clean environment and excellent quality of care.

Marie Tidwell Dr Kelly has been my PCP for a few years now and while I have no major medical issues, I am always at ease when I need to see him for anything. He is attentive, listens, gives meaningful feedback and suggestions and is a good doctor - in the best sense of the word good. He and his team answer messages quickly and they are thorough in explaining anything I need clarification about. I always leave my appointment knowing he genuinely cares about his patients and gives care/advises them with their best interest in mind.

Stacey randig Five Star service per normal!! Dr. Millar (our normal pediatrician) was unavailable for a same day sick visit appointment, so we were booked with his new Nurse Practitioner, Iesha and she was nothing short of Wonderful! There is a reason I’ve trusted Dr. Millar with all 3 of my boys health needs for close to 15 yrs!

Nicole Bordunov I had a terrible experience with BSW. I saw Celeste Bryand. I do not have a lot of health complications and needed very little at my regular physical. Celeste ordered labs for me to come back to the office and get. Then I receive a surprise bill that since I am a “new patient” i have to pay $130 out of pocket for a new patient fee. I have been a new patient at other offices many times before since I have moved states several times, not once have I ever paid a “new patient fee.” I should have taken this as a red flag, but still went ahead with my regular, preventative labs. Then months later I receive a bill for $760 for labs. I have spent countless house on the phone with my insurance and BSW. My insurance tells me BSW is not coding the charge properly. My insurance DOES cover labs but needs BSW to code them appropriately. BSW will not change the coding, I have asked them to resubmit and review and nothing has changed. They have not been helpful one step of this process. I set up a payment plan and BSW STILL sent me to collections. They are a trash company with not one bit of humanity in them. I will never ever ever let myself or one of my loved ones end up in the care of BSW. TRASH.