EXPRESS LUBE & COMPLETE AUTO REPAIR - McKinney (TX)

5 /5 Breana Henderson: I needed new brake pads and rotors, and have been overcharged before, so I did some research before coming here after leaving another shop earlier today. I felt bad for coming during lunch time, but I could never tell if I inconvenienced anyone because they were so nice and attentive to what I needed. Chris helped me today and he was the best! I got what I needed to be fixed and he showed me some other things that needed attention. I did not feel like he was trying to over sell me on anything. He was amazing and I felt comfortable talking to him. The prices are also very reasonable! If I need any more work done Im definitely coming here, and will be sending my friend here to get her brakes done as well. Thanks for the great and quick service!

5 /5 Rochelle Stacker: I received the best service, Chris was able to explain what was needed when l came in to get an oil change. My brake fluid was filthy and my engine air filter was filthy as well. He showed me the amount out filth that was billed up and was able to offer a discount. I have found a Néw neighborhood friend automotive repair company. I HIGHLY recommend Chis and his team to service your vehicles.

2 /5 Jonai Lloyd: I recently purchased a Groupon for an full synthetic oil change on November 7th. Per the Groupon, their original oil change price is $79.99, which in my experience is pretty average for a full synthetic oil change. I purchased the Groupon for $42.92. I called on November 14th to schedule an appointment. I was told by the employee on the phone “to just come whenever”. I arrive to the shop the next day on November 15th around 2:05pm. Curtis, the technician, took my keys and began working on my car around 2:15pm. I had no issues while they were working on my car. Curtis even showed me where I had two nails in my tire and showed me that my CV axle was leaking, thank you for that. My issue came afterwards, when it was time for me to check out. When it was time to check out, I was charged an additional $21.22 (14.99 for the oil filter and 4.99 for oil disposal). So in theory, I paid $42.92 just for my old oil to be drained and new oil to be put back into my car. I drive a 2015 Toyota RAV 4 and usually go to the dealership for my oil changes. However, once in a while when I come across a deal, I will buy that deal to support that business. In all my times getting oil changes, I have NEVER been charge an additional fee for the filter or for disposal of the oil. This SHOULD and HAS alway been included in the overall price. When I expressed my dissatisfaction to the owner and asked why I was being charged additional I was told because I had a “specialty” filter. Once again, I have never been charged additional for an oil filter. The filter has always been included in the price no matter the type of filter “I have”. After a few moments of going back-and-forth with the owner he removed the $14.99 and stated “I’m not going to get rich off your $14.99” and “to make you happy”. I want to make it very clear, that this is not about the money. I felt that this was very dishonest and deceitful to charge someone additional to what they have already paid. Even after he removed the $14.99, he still tried to charge me the $4.99 for the disposal of the oil. I asked him if he had change for a $50 bill and the then told me “to have a nice day”. Throughout us going back and forth, he stated that he changed his oil change prices from $80 to $54.88 to reflect the additional charges. This is probably a sell technique, but in my opinion, this is very deceptive. If you’re going to charge someone additional fees at the end of their visit, you might as well include that in the overall price. This is very deceptive to have customers thinking that they’re going to be paying one price, just to find out they’re gonna be paying another. And to reiterate, it’s not about the money and having to pay an addition $20 but rather about the principal of the situation. I have been an avid Groupon user since 2014 and I have never had to pay anything additional outside of the Groupon. Please choose better practices. I have included pictures of the additional fees, oil change prices, my redeemed Groupon, and the “comparison” of the different filters.

2 /5 Samuel Martinez: I brought in a ram 1500 to get an alignment. One of my wheels hit a pothole. I preface the visit by saying I bought a A Groupon voucher. They take my keys and get to work. after about 30 minutes One of the guys returns and says it’s gonna be $100. I tell him I have a Groupon voucher again and he asked how much was the voucher was for, I tell him $50 and he adds another $10 on top. I then ask him if he left the steering wheel centered And he assures me that he did, but he in fact did not. It was still pulling to the left slightly And now my tire is unevenly wearing. I will never give them business again. I accepted the fact that I got Scammed, I bought another Groupon voucher and took it to a more reliable alignment shop. Stay away from these scammers

1 /5 Lennell Snowden: Horrible! Rude and very unprofessional I utilized a voucher from Groupon explained to the gentleman initiating my oil change that I’ve recently had a tremendous loss in my family so money has been scarce..he then proceeds to come back after my oil change and tell me that the filter was not included and asked for $15 in the nastiest way! Yes, I can admit to not being clear on the voucher in depth however, the employee could have been more empathetic and also made it clear to me before he started since I was courteous enough to advise I had a voucher. Simple communication could’ve fixed the entire interaction..I am big on it’s not what you say but how you say it!