Covert Chevrolet Service - Bastrop (TX)

1 /5 Dorian Gray: Hands down the worst service experience I have ever had. During the 4th of July flooding across the Texas Hill Country, we were one of many families in town to pick up a scared camper…our camper was safe but our 2015 Tahoe car broke down on the trip. We had the car towed to the nearest Chevrolet dealership because we figured that was the best way to ensure timely, accurate and honest diagnostics and repair. The truck and keys were dropped off after business hours on July 6th with a detailed note attached to the keys in the after hours key drop. We had a good idea what the issue was and so we asked that the starter be repaired and a diagnostic for any other issues be run. The following day, Monday July 7, a few hours into business hours I called the dealership to ensure they received the note, keys and car. I was surprised they hadn’t called yet - so called to make sure all was on track. Initially they said they didn’t have the car or know anything about it. Told me the car and keys hadn’t been properly dropped off although we literally used the diagnosed after hours key drop for service. A few hours later the car and keys were found, exactly where I had said they’d both been dropped off. A little weary of the level of disorder but also being a 2 hour drive away from the dealership (we live in Houston), I asked what they thought the turn around time for a diagnostic and was told I’d know something by Wednesday, two days later, July 9. For the next 13 days I texted my assigned advisor asking for an update. If I didn’t reach out, no one would contact me. In a few occasions I expressed how desperate I was for an estimate le timeline for repair. And was told time and time again that it would be any moment but it took over 2 weeks to even be given the slightest hint at what the issue was. Once the diagnostic was run I was sent a laundry list of items totaling $8,000 in repairs. Needless to say - we repaired the starter and brought the car back to Houston to be looked at by a trustworthy and reliable mechanic. This dealership should be ashamed at the opportunistic and shady practices of their service department. I would not ever purchase a car from Covert knowing that their service department cannot be trusted or counted on. Sadly I think the dealership felt empowered to lie to me time and time again about timing and then offering thousands in unnecessary repairs because I am a woman from out of town. It’s safe to say, they thought I was an easy target. I’ll never return to this dealership and rest assured neither will our family in Roasanky, Lockhart, Smithville and surely not Houston. Make the drive to Elgin, Austin or Houston for first class Chevrolet service - but surely stay away from Covert…where the only thing covert about their operation is transparency in timing, pricing and sexism.

3 /5 Super Chill: I was happy with warranty I purchased bc I got 2 free tires after 2 flats unrepairable. My issue was the fact that it took so long to change 2 tires, I made an appt for 3:30p and my truck was not done until after 6p and so was late for work. Everyone was nice except for the long haired tall middle aged lady who gave me my paperwork after I had to request it from her. She was so unpleasant did not look or talk to me, would have been better to have a robot help me since robots do not have emotions, this lady clearly hates her job, its sad! Everyone else was just as friendly as can be!

5 /5 Matt Clark: I always get my vehicles serviced at Covert in Bastrop. They are friendly and do a great job. Richie is my service advisor. He is outstanding and always take great care of me and my vehicles. Highly recommend them for service or warranty work.

5 /5 Emy Perez: I recently had my car serviced at covert chevrolet in Bastrop, and Im incredibly impressed with the entire experience. From the moment I walked in, the staff were friendly and helpful. My service advisor, David was very knowledgeable, kind and helpful, he is always our go to when any services are needed thank you david and thanks covert!

2 /5 Adam Merino: I had first had a scheduled appointment for 8:30am when I dropped off my truck and several hours later called to find out that it had not been started and they would rush, I told them please don’t rush because that is where mistakes are made well then after it was completed and I drove home another driver flagged me down and was saying my truck was smoking, upon inspection the oil filter was leaking and the oil plug was leaking, so I contacted the gentleman that helped me and was told to bring it back, I live 35 minutes away so had to wait till the next day, the QC gentleman helped me to start we talked and I voiced my concerns with the attention to details and the poor workmanship that was done, some scrapes on my custom rims and he stated he stated they would look over everything and help me right away. Well then I sat in the waiting room and no one came in and said anything to me but did notice the service person i felt with first and the QC guy that helped me started talking to another gentleman and showing him pictures. Well then out of nowhere my truck shows up and still no one came up to me. So I went out to my truck and looked at everything to see what was done, the front desk lady asked me if I was pleased with the work done or if I had any questions, well I told her, I have no idea what was done to my truck no one has told me anything. She then called the service gentleman to come up and talk to me and he never came. Then the QC guy came up and asked what was wrong and I said well I don’t know what was done to my truck. He then stated oh so you remember the photos I showed you and I told you what was done to the truck and I said no, I said I remember you came in to the wait room and talked to that guy (I pointed towards the gentleman) well apparently they didn’t even know who they were speaking to, they talked to another customer who I then talked to that had no idea why they were talking to him. That’s what I’m worried about, they couldn’t even remember me when I was one of three people in the waiting room and I had major issues with my truck. I bought two vehicles from this dealer and I take my vehicle and other vehicles to the service department not because I don’t know how to do the work or feel like speeding hundreds of dollars, I take to help support my local dealer. I am not impressed with this experience and although the QC guy gave me a free oil change next time, I feel I should have been compensated for the previous oil change and the time and gas money I had to spend on my day off. Not to mention the multiple scratches on my Black rhino rims. Although I was helped I feel the techs doing the service and the people that inspected the vehicle really didn’t care or pay attention and I’m not sure if I will spend my hard earned money or time again. Thank you