Christian Brothers Automotive Temple - Temple (TX)

5 /5 Isaiah Shean: Was living in Temple for a year while mobilized for the military. As a service advisor/auto tech on the civilian side of my life, it is very hard to trust another shop that is not my own that I work for. I tried one place prior to Christian Brothers and was left with a bad taste in my mouth. The next and only shop I used the rest of the year I was here was this Christian Brother facility. My first interaction was with Spencer up front and to be honest he reminded me a bit of myself when it came to customer service. They always got me right in, Spencer and the other guys up front were always kind, I never had drips after having the oil changed, knowing the position I was in they never tried to sell me any unnecessary things. I always left feeling like they did a good job and I never had to worry. Appreciate the assistance, and was glad I didn’t have to worry about changing my own oil while I was down here. Thank you! If I’m ever back this way, this is where I’ll go.

5 /5 rickey craig: I usually have a bit of concern when going to a mechanic, because I’ve seen so many lack integrity and a spirit of excellence. What I experienced with the awesome humans at Christian Brothers Automative was nothing short of an industry disrupter! Genuine customer service was weaved throughout every touchpoint. They provide one of the most detailed and comprehensive reports for their estimate I’ve ever seen (even included videos and photos). They take transparency serious (no surprise fees). Not only did they do what they said they would, but they completed it a full day ahead of schedule, AND went the extra mile by cleaning all of the dust and grease from the top of my engine. It’s hard enough to get a repair shop to do the base line with excellence, so that was incredible. After new struts/shocks, sway bar links, CV axel (all three were shot), alignment, transmission fluid flush, and oil change, my car is running great!!! Lastly, their warranty is impeccable — “3 years/36,000 miles – whichever occurs LAST.” Recommend 100%!!!

5 /5 Sam: They have been very helpful and their rates are very affordable. Cameron , the service tech who worked on my vehicles its awesome!! He kept me informed of every detail and diagnostics with my vehicle. They took the time to explain what was needed to fix my vehicle . I would recommend this place to anybody who is looking for a trusted auto repair shop.

1 /5 Vira Kostiha: Please, read all the negative reviews before coming to this place! This is a heartbreaking story. Me and my husband have been taking vehicles here for years(we buy used with no payments and have gone through about 5 vehicles). Every summer it seems our A/C goes out. We have already sent 2 vehicles there for A/C problems and they were fixed (although 1 cost over $2700 in repairs and the other we had to send back for another repair after the first did not fix the problem). 

So when the A/C went out this year we sent it in for a diagnostic. The next morning my husband said “watch, they’re going to call and want to replace the compressor and charge us $2K”. He was not far off. They called, suggested the compressor be changed at $1500+ expense (not including diagnostic). 

My husband got suspicious and asked where the leak was. To their credit, they did show a picture of the dye from the dye test, but could not tell us where the leak was. I also got suspicious, wanted a second opinion, and called another place. Without telling the second place what the issue was, we dropped off the Explorer. The next morning, the NEW mechanic called and said it was ready. He had diagnosed and fixed the issue the first afternoon, and kept it overnight to make sure it was holding well and there were no other issues. THE PROBLEM: A gasket needed replaced. The NEW mechanic charged us $100 and sent us on our way blowing 50* air. The NEW mechanic had diagnosed and fixed the problem for less than Christian Brothers charged for the diagnostic. I was warned in the past by my car dealer not to go to Christian Brothers, BUT they seem so professional, welcoming, and clean. We had spent thousands of dollars over the last 3 years, trusted them, recommended them to friends and family (who also spent a lot there). Now I am finally reading the bad reviews and they are spot on. Now I wonder how many thousands of dollars I have overpaid or outright wasted replacing parts that did not need replaced. I have been stewing on this for days. I did not see the warning signs last year when they replaced a bunch of parts in my other A/C, only for the problem to be a cheap sensor. My husband had to point it out to them as my husband had deduced the problem better than their equipment and was right! Old school mechanics are the best. Oil stains on the floor, oil smell in the air, carburetor cap in the office as an ash tray, great prices, great service, and a man behind the counter who’s business is dependent on your trust in him. I am not coming back to CB again. TRUST YOUR GUT and pay for a SECOND OPINION, especially if the prices or repairs seem a little extravagant.

5 /5 Shawn W: From arrival to departure, my experience was exceptional. The customer service was outstanding; the staff demonstrated genuine care and provided a welcoming atmosphere. They treat you like family. Pricing was the most competitive in the region, resulting in a significantly lower-than-anticipated invoice. The technician performed exemplary work. Overall, the service was first-rate. Thank you.