Angels Auto Repair - Killeen (TX)

1 /5 Tee RC: Called to ask if they knew how to fix electrical issues (doors not opening with clicker) and to check brakes and rotors but if they were needed to let me know because they have warranty on them. Owner says yes that they actually have a car right now with same electrical issue. Says bring it in Friday morning and itd take a few days. Maybe a couple of weeks if parts are needed. Well, they ended up shaving my rotors, when I told them not too because they had warranty and they never fixed my doors. Ordered a new battery for my clicker that took months to come in and finally told me they cohldnt figure out my doors. Claimed they see no issue when my doors clearly dont lock, maybe 1 out of ten beeps.. I called every few days and was never told what they did except a part was ordered for the door and they were waiting on it to come in.After almost 2 months of them having my car, I couldnt take it any more. Demanded my car back and the battery still had not arrived. Dared to charge me for the rotors even though I told them id pick up new ones for them to install because the warranty. A month later I brought my car to another brake place because they were just never right after Angels. They immediately told me they couldnt touch it and need to bring it back to Angels asap because there was a bolt missing and it was aligned correctly with the pad. (Cant remember the technical name for the part). They said Im lucky that I havent had an accident because my back brakes werent able to grab correctly. I immediately call Angels and tell him what the brake place says. He suggested it couldnt be his fault and to bring it in tomorrow and theyll check it. I did and when his guy looked at my car, I could see his eyes said it all. It was dangerous. I told Angel the brake place said I was lucky I didnt get in an accident... he dared to tell me that he says that to people too when he wants there business. Wow !The audacity! Never again will I go back there. Beware of the lies.

1 /5 BIG A MEMPHIS 10: I used to go to Angel’s from 2015 to 2017 and had no issues. I pcs’d to a different location and came back. Had issues with my vehicles and went back to Angel’s. Totally different business tactics. Before you’d be told one price for what he was fixing. Now you’ll get told a price over the phone and when you get there it’s a 75 to 100 dollar difference. Also I paid for a service (was first given a price of 2600 which was later changed to 2900), got my vehicle back and had the same issues 2 months later. So it was still under warranty. I returned it back to Angel’s and it took him 7 weeks to give me my vehicle back. I didn’t start to really ask about my vehicle until week 4 because I needed it for work. He would get an attitude because I was asking about it after he would tell me multiple times that he was going to look at it and call me back, which he didn’t do. It took me going up there multiple times for him to finally look at it and give it back to me. Just know when I finally got it back I still had to take it to another shop 3 months later for the same issue. In the process he changed 378.00 to have my spark plugs changed. Not the wires and spark plugs, just the spark plugs. Definitely overcharged me but I needed to see if that was the issue. So I would definitely recommend 2015 Angel’s. I would definitely STAY AWAY from current Angel’s. 2015 Angel’s would do great work for a great price and have your vehicle back to you in a timely manner. Current Angel’s will give you multiple prices, all of them being higher and you don’t know when you might get your vehicle back. I also had a friend that Angel’s kept his vehicle for 5 weeks and my friend just went and got it back and just took it somewhere else. I’d definitely stay away from current Angel’s.

1 /5 Charlotte Bankers: I recommended this shop to my daughter, because I had a fairly pleasant visit a few months back. Her Jeep Renegade was having what we thought were transmission issues since it would start but not move forward. We towed it to Angels Auto Repair on Thursday July 2, because he told us he could look at it on Friday after expressing that she lived in San Antonio and needed her vehicle. She called him late Friday after not hearing from the shop, and was advised that it was an issue with her brakes. After speaking with him Monday morning, he said he just needed to test drive it and would get back with her. After not hearing back, she called Tuesday morning, and was told the exact same thing-he needed to test drive it and he would get back with her. After telling him he said the same thing yesterday and that she has been waiting for days on her vehicle, he snaps at her and tells her to come and get it. After a "heated" exchange, she picks up her vehicle only to find her Air Conditioner is no longer working. I dont know if this happened as a result of diagnostic work, or if it was purposely sabotaged after the conversation went left, but she will now be taking it to the dealer. Not sure if she was treated this was because she is a single young female and easy to be taken advantage of, or if he has over committed himself. She did not deserve to be treated this way especially after originally being told her vehicle would be taken care of the next day.

1 /5 Dee Dee: Doesnt complete work in timely manner. Once complete always seem to have more issues than we started with. He damaged my car and didnt let us know. Always has an excuse to why things were not completed.

4 /5 Riley Mallett: More like 4.5 Stars. My mother and I have been going to Angel’s for the past five years, and we’ve always received quality service. Angel and his crew are hardworking, good people, and Angel has proven himself time and again to be more than just a mechanic, but a decent human being. Only complaint I’ve ever had is that their service is a little slow, but if you can spare the time, I would definitely recommend.