Suzette Bellows I had the ABSOLUTE worst experience today in the ER Dept at Peterson. Let me explain. I was told to go to the ER after my blood sugar dropped dangerously low this morning (67) and I was dizzy with blurred vision. I had an order to have my A1C tested, but was told they wouldn’t/couldn’t perform that test me for so I said I’d got to a Quest Lab on Monday and have the test done. The staff and nurses were wonderful, but then entered a physician named Dr.Toloza. She was extremely rude and dismissive. I showed her a bottle of the Rx I had been prescribed (Metformin) and she said, “What doctor prescribed that?” I answered her and told her my history of blood sugar spikes and asked if she could recommend something else that would maybe help regulate my levels. She literally walked out of the room to take a call and never came back! After 30 mins, I asked one of the nurses what was going on and they said I could leave because she wasn’t coming back! I realize my situation wasn’t necessarily an emergency, but it was recommended that I get a consult in the ER since my levels have spiking in such an extreme manner. My blood pressure was elevated as well. The worst experience ever!! I will be contacting the Texas State Board of Medical Examiners on Monday to file a grievance.
1 /5
Melissa Marie The nurse I saw was very rude and laughed at me multiple times. Called security on me who proceeded to follow me to waiting room and outside, I ended up having to leave after one of the officers was making jokes about murder (I have many witness to say she was being very rude and so was her aide) I’ve never experienced such a horrible experience when reaching out for help… it’s sickening. Then to top things off told if I caused any ruckus in the waiting room I’d be escorted off property, so glad I wasn’t a mental patient, or someone in severe danger, needles to say I will be in contact with an attorney (which I told the nurse that was rude and was laughed at agian) and told “you’re accusing me of being a liar you gave me permission to tell people what’s going on with you” which I did not nor have ever in previous visits. I’ve called the complaint department and left two voicemails with no return.
1 /5