Upstate Community Hospital - Syracuse (NY)

5 /5 N M: Patients were lined up around the wall and it was packed in the ER waiting room. However, that had no effect on the excellent care provided by the nursing staff in the ER. Lily is superb at her job. Mo is amazing. The charge nurse too, though I cant remember her name. I expressed my concern about the delay in seeing my loved one, but she gently explained the difference between patients waiting on one side versus those on another. Under such circumstances, a little understanding and thoughtful explanation go a long way. I am amazed at the work these folks have to do, Day In/Day Out. Most amazing is that they do it with a smile, patience, care, and the utmost competence.

1 /5 Charles Martin: Brought my wife to the ER with all the symptoms of appendicitis. She couldn’t talk, barely breathe, extreme pain in her stomach and it moved to her lower right side. Well after 4 hours waiting in the waiting room, we left as there was no indication she was even gonna be seen in any time frame. Not sure what the priorities are here but people in far less pain that came hours later were given treatment first. Very unacceptable for an emergency department. No communication. No caring. Will never go back.

5 /5 Jan Halbach: The nurses and doctors have been amazing to me on 3 west! Top notch! Shout outs and kudos to Stephan, Jeff, Richeal for checking on me. Emma, Corey and some other on the staff. Housekeeping were also very pleasant and the food service crew were amazing. Thank you all!

1 /5 Michael White: I am sorry but what I just experienced with my son after going to the ER when he hit his face and split his face/mouth open, I cannot just keep quiet. I brought my 5 year old son to the ER after he hurt himself, and the triage nurse took the shortest look I have ever seen on him and claimed he wasnt hurt that badly and wouldnt need stitches. I very respectfully suggested that I think he may just by looking at the damage, but she reassured the doctor would know for sure after examining him. So off we went to the waiting room to wait. The room was full of people, and hardly anyone was getting called in. Fast forward over 2 hours later and my sons face is still bleeding and no one has called us in. I ask to see how much longer we will have to wait and I am told the same response Im sure everyone else gets. He will be seen when a doctor is available. Not sure how much longer it will be. I have enough since my son is clearly injured and needs to be seen ASAP. I actually went next door to the childrens prompt care after hours since it was after 5pm at this point. They immediately see him and the doctor says that he will need stitches and the whole works. 5 stitches and over 5 hours later he is finally taken care of. I cannot commend the childrens hospital next door anymore, they were amazing. But Communitys emergency department is worse than a joke. They should be sued for malpractice. This wasnt just some young naive nurse making a bad diagnosis; this is clearly a hospital policy to decide what is deemed a real emergency or not and to limit what is actually considered an emergency. Im not sure if they are just lacking in staff but to leave a poor little boy waiting for that long with blood coming out of his face is absolutely terrible. I will never go there again and I highly recommend no one should ever take their children there. Go next door to the childrens hospital. Community is a joke. I want to consider filling a lawsuit on them for this. Completely deplorable.

1 /5 F F: Waited 5 hours in the waiting room with my 71 year old mother after she was brought in by ambulance for low blood pressure and high blood sugar level. They couldn’t care less so we walked out. They took people back to be seen that got there an hour after us for cold symptoms who were there chowing chips and belly laughing at videos on their phone. It’s easy to want to go here because it isn’t downtown and the ease of access but save your self the frustration and go to one of the other 3 hospitals. This place is a joke.