Samaritan Family Health Center Watertown - Watertown (NY)

1 /5 Bradley Scoggin: Not even one star can describe how disappointed I was in the service I received at this medical office. I made an appointment six months ago, showed up at my appointment on time yesterday. While I expect to have to wait some for the doctor to come in, I waited over 40 minutes after my scheduled appointment time, the doctor never came in, and I had to leave because I had another appointment scheduled. The excuse they gave is that the doctor will take as much time with the patient ahead of me as they need to. While this may seem like a compassionate approach to care, it is not. The nursing staff and even the manager, Sara, seemed to not care or have any respect for other peoples time and effort because they made it seem like I was being unreasonable for not wanting to wait 40+ minutes after my scheduled appointment despite me having showed up on time. They also lost the paperwork that I filled out 6 months ago, so I had to fill all that out again.

3 /5 Christine Hogarth: Womens Wellness & Breast Health Center is tastefully decorated to be a calming experience while waiting for your mammogram. The staff was very wonderful. I would have gave a better review, but the scheduling department has issues. I was there for 2.5 hours, because I wasnt scheduled for the correct procedures. They stayed late & worked me in, which I am very grateful for.

5 /5 Tanya Gillett: Im so glad I chose this practice! The entire staff was friendly and helpful, from the receptionist to the nurse, making the “new patient” experience very smooth. Dr. Mauger was incredibly welcoming and took the time to really listen to my concerns!

5 /5 Dora Bova: Everything was great. I love Bonnie Servage, shes the greatest. The staff seems better than in the past.

1 /5 Vreatt Tammy: One star because I cant give less. The provider I was seeing wouldnt listen, to my complaints. Says I have low iron when the blood work I had done in the emergency room didnt show that. I was supposed to have a referral to neurology & was never given it. I guess the fact that your losing your balance & having other neurological symptoms doesnt matter. I will not be going back here & will be finding a different doctor. I will not be having my records transferred either. I have since found a different doctors office to go to. With much nicer people to deal with. I got an appointment much faster to.