Samaritan Medical Center - Watertown (NY)

Amy N Always excellent service. The younger male cashier who was working around 1pm on Sunday who cashed us out was so helpful and polite. I think his name was Luke or Lucas perhaps. He was super friendly. Highly recommend this location!

Amanda Garcia Absolutely HORRIBLE Office - ZERO instead of a One 1) "No show" fee for an appointment that I didnt make. When I first starting going to this practice, they did not make appointments on my behalf. However, somewhere along the way they started making appointments for me when the doctor had to cancel. I spoke with the staff numerous times and asked, told, even BEGGED them to stop making appointments for me because I canNOT make them. They ignored me every single time. This culminated in December with them changing an appointment and because I wasnt able to check my voice messages (due to several factors including a death in the family), I didnt know the appointment was changed. So, I show up on my appointment date. They tell me they changed the appointment, only left me a voicemail, and now they are CHARGING ME a no show fee for an appointment that I didnt know about, nor did I agree to after specifically BEGGING them to stop making appointments for me. 2) Horrible communication - The office does not have a patient portal, does not send text messages, doesnt mail letters, they ONLY communicate via phone calls. So, if there is an issue with a voicemail, I wont know why they called. The office manager who is refusing to cancel the "no show" fee (for the appointment I didnt know about or agree to) is only there M - Th 8 - 3. I am unable to make calls during those hours because of my job. I cannot make calls until after 330. So, now I dont have ANY way to try to resolve this issue. 3) Constantly Rescheduling Appointments - I was required to make appointments at least 6 months in advance and just about every single appointment was changed because the doctor changed the schedule. So, I never actually knew when my appointments would be and the last time I was there, they told me they were going to cancel me as a patient for changing so many appointments...that the DOCTOR kept changing. 4) The last time I was there (for the appointment that was changed) I saw a paper on the door that said something along the lines of "if patients were disrespectful to office staff, there would be a particular kind of consequence (I dont remember what it was)", and I thought to myself that there must be an issue with people being disrespectful. What I did NOT expect was that the office staff member that I spoke with started the issue with ME, I did not start the problem with her. She got short, snippy, and was flat out disrespectful blaming me for things that the office did. 5) Lengthy wait times - The doctor I saw was late ALL THE TIME. There were so many appointments (even virtual) where I waited 40 minutes or more to be called back or for the doctor to get on the appointment. So, I started making my appointments as early as possible and the doctor STILL couldnt see me on time. Next, Ill be filing complaints with the NYS DOH and Attorney General because of these charges.

Karly Geerholt Fast and friendly staff. I was in and out within a couple minutes.

Shelby Brand Unprofessional staff and insane wait times. The waiting area has very loud music playing and is very bright-not conducive to those coming in with light/noise sensitivity. This is my second experience here within the last 2 years (one as a patient and one as a caregiver) and I’m astounded each time regarding the overall lack of care of patients. I feel like after hour 2 of waiting, a little communication about how much longer they anticipate would go a long way. I highly recommend driving outside of town to other emergency rooms.

brenda bockus My mother has been a resident of Samaritan Keep for almost 2 years. I couldnt ask for better care for her. The nurses are all kind to her and she loves them too. I am called with monthly updates on her check ups.

Donna Eisenhauer I have never had a problem with this group. Dr White is an exceptional physician & very caring. He takes the time to listen to you, go over your problems and medications. The nurses, lab techs and office staff are always courteous and professional. Office staff

Elyse Hendryx Doc is simply great. He’s thorough, compassionate, LISTENS, and explains. I’m so blessed to have found such a good eye doctor. The office ladies are also absolute gems! If you’re looking for an awesome eye doctor, you’ve found one in Dr.Dembowski

Sue Brady I was treated with compassion and true concern. ER staff tried their best to treat me and keep my pain level as low as possible. X-ray tech was so kind, tried his best to try and keep me as comfortable as possible. ER Dr. Was very attentive and answered all our questions.

Annette S Mary is always kind with her patients and their owners. I had left the area and came back to find many vets didnt either take new clients or simply were booked out a couple of months when my dog was just diagnosed with Lyme... so I ended up calling this office and they were willing to take my dog in and though its a lot longer distance for me to drive I feel Mary showed her dedication unlike others. You wont be let down seeing Mary shes 100 percent worth your time as well as her staff...