Health Department - Watertown (NY)

Tanya Gillett Im so glad I chose this practice! The entire staff was friendly and helpful, from the receptionist to the nurse, making the “new patient” experience very smooth. Dr. Mauger was incredibly welcoming and took the time to really listen to my concerns!

Joseph Principe ll Excellent customer service and Outstanding help by the staff . In getting information on making a Health Complaint about General Dollar Store in Philadelphia.

Angela Liberty Clifton-Fine is a small ER with a big heart. Krystal and the other people at the Clifton-Fine ER provided exceptional care. They listened to the problems I was having and took my symptoms seriously. At the Clifton-Fine ER I felt listened to and valued as a patient. They were not hesitant to prescribe me a different antibiotic when the one I got at urgent care failed to control my infection. The doctors and staff at Clifton-Fine treated me like a human and I will always be grateful for the help they gave me when I was in pain. Thank you from the bottom of my heart.

Denise Parker Ive been going to Animal Doctors since my cats were 4 weeks old so when my 13 year old male cat was sick, they took him in and gave not only me but my cat the best care that they could, unfortunately I had to make the selfless decision to let him go.

missy h Very rude and unprofessional receptionist. The medical staff was very nice. The dr stated in front of us that she was sending a prescription to the pharmacy. The prescription was NEVER sent. This ended up with patient going to er over the weekend. When canceling further appts the receptionist said “sounds good”.

Karly Geerholt Fast and friendly staff. I was in and out within a couple minutes.

Amanda Garcia Absolutely HORRIBLE Office - ZERO instead of a One 1) "No show" fee for an appointment that I didnt make. When I first starting going to this practice, they did not make appointments on my behalf. However, somewhere along the way they started making appointments for me when the doctor had to cancel. I spoke with the staff numerous times and asked, told, even BEGGED them to stop making appointments for me because I canNOT make them. They ignored me every single time. This culminated in December with them changing an appointment and because I wasnt able to check my voice messages (due to several factors including a death in the family), I didnt know the appointment was changed. So, I show up on my appointment date. They tell me they changed the appointment, only left me a voicemail, and now they are CHARGING ME a no show fee for an appointment that I didnt know about, nor did I agree to after specifically BEGGING them to stop making appointments for me. 2) Horrible communication - The office does not have a patient portal, does not send text messages, doesnt mail letters, they ONLY communicate via phone calls. So, if there is an issue with a voicemail, I wont know why they called. The office manager who is refusing to cancel the "no show" fee (for the appointment I didnt know about or agree to) is only there M - Th 8 - 3. I am unable to make calls during those hours because of my job. I cannot make calls until after 330. So, now I dont have ANY way to try to resolve this issue. 3) Constantly Rescheduling Appointments - I was required to make appointments at least 6 months in advance and just about every single appointment was changed because the doctor changed the schedule. So, I never actually knew when my appointments would be and the last time I was there, they told me they were going to cancel me as a patient for changing so many appointments...that the DOCTOR kept changing. 4) The last time I was there (for the appointment that was changed) I saw a paper on the door that said something along the lines of "if patients were disrespectful to office staff, there would be a particular kind of consequence (I dont remember what it was)", and I thought to myself that there must be an issue with people being disrespectful. What I did NOT expect was that the office staff member that I spoke with started the issue with ME, I did not start the problem with her. She got short, snippy, and was flat out disrespectful blaming me for things that the office did. 5) Lengthy wait times - The doctor I saw was late ALL THE TIME. There were so many appointments (even virtual) where I waited 40 minutes or more to be called back or for the doctor to get on the appointment. So, I started making my appointments as early as possible and the doctor STILL couldnt see me on time. Next, Ill be filing complaints with the NYS DOH and Attorney General because of these charges.

Shanna Kilbourn I went to the ER at 915 because 8 fell down my stairs and hurt my neck and shoulder. I sat in the room crying in pain for over and hour before the doctor came back. Never examined me at all. He said hed order and pray. That didnt take long. However I waited almost another hour to get something for pain Crying in agony the entire time. The meds didnt last long and I was back in excruciating pain and crying. Even after I called the nurse to see if she could tell the doctor that the meds wore off no one ever came back. By hour six with no one coming to speak to me about the pain I was in or talk to me about my xray I called for the nurse to take my iv out so I could leave. However the staff had no problem sitting at the station laughing and goofing around. Absolutely disgusted and myself and my family will never go there again.