3 /5 Tim Knapp: The only issue I had was getting help with my Short term disability paperwork. The receptionists, and doctors were very courteous through the check in, and booking. Dr. Coleman was amazing during the visit, and the cortisone shot was extremely effective for the slight tear in my rotator cuff.
However, when I asked the receptionist who I would need to speak with for my short term disability paperwork, her initial answer was “we don’t do that”.
After assuring her that you did do that (as I had confirmed on the phone at the initial appointment booking) she returned and told me “I have to print the paperwork, and return it”
Returned home, printed the paperwork, only to return, and be told “I’d have to take that to the Poughkeepsie office”.
I drove the paperwork to the Poughkeepsie office, only to be told “I’d have to email the paperwork to the office in which I was seen”
Not only was none of this correct, I NEVER received my paperwork back from the void to which I sent it, and my return time had lapsed.
Luckily, I was able to resubmit my claim through the Hartford, when I had the new orthopedic surgeons office fill the paperwork.
On top of all the problems with the paperwork, Dr. Coleman had done a CT scan, which “didn’t show” the rotator cuff tearing away from the bone on my left shoulder. Granted, it took an MRI, and not a CT scan to see it, but it was disappointing to be given a cortisone shot, and be dismissed.
Not an unpleasant experience, just a very disappointing sum total of effort.