Nuvance Health Medical Practice - Primary Care - Kingston (Plaza Rd.) - Kingston (NY)

1 /5 Nichole Edwards: I personally dropped off my medical records two weeks before Thanksgiving in hopes to make an appointment for prenatal care. Months later (1/21/25) I called to check on the progress because I still haven’t received a phone call back to schedule an appointment and was told they couldn’t find my paperwork! Mind you I’ve been making weekly phone calls checking on the progress, why not just tell me my paperwork was miss placed weeks ago instead of stringing me along! I’m on a time crunch because my current provider is dropping my insurance which I’ve explained during the many phone calls I made to the office. At this point I’d rather just deal with the hassle of changing insurance companies and staying with my current provider than deal with the incompetence from this staff and office.

5 /5 Francine: Dr.Isabell and his nurse Jean make Kingston primary care the best Nuvace office. I have been a patient of Dr.Isabell for almost 20 years.He always listens to all of my concerns. He orders the right test and then goes over the results in a way that is easy to understand. He is always so kind and really cares about his patients. I have severe anxiety and a large family history of cancer . It is a great luxury that I can trust him and relax knowing I am getting the very best care possible. He is the perfect combination of brilliance and kindness. Janetta and Dorthy work at the front desk and like Dr.Isabell and Jean very professional and caring . They also can take your blood work in their office. She is so sweet and professional . She also makes funny jokes and never hurt me once . They also never over book . I am so grateful to have Dr.Isabell as my primary doctor. I am also grateful for his nurse. She calms me down and so nice to talk to. Then when Dr.Isabell comes in he relaxes me too. He makes me feel safe.

1 /5 Sam Haselby: I made an appointment in January for mid April. They confirmed it 3 times over email and phone messages. Today, four days before the appointment, they called to tell me the appointment was a mistake by "their call center". No apology. No offer to help me reschedule with the same doctor. When I complained that they had confirmed the appointment several times in the last couple months they made fun of me. Unprofessional to the point of incompetent.

1 /5 Nick Night: Rude ! Overpriced ! 575 !! And the PA Claudia Halstead was completely rude ! Told me to take expired meds I had in my medicine cabinet as she said and I quote "Youre done" as she walked out of the exam room. I went up the street to Optum got a new prescription for an antibiotic and predisone and felt better the next day ! NEVER going back and recommending NO ONE GO here !

1 /5 William Miller: Nuvance represents the absolute WORST of everything corporatized medicine in America has become. Their scheduling policies are so irresponsible so as to be draconian. It is commonplace to not be able to secure an appointment with one’s provider for months at a time. I used to see my PCP monthly, now I count myself lucky if I can obtain an appointment with him quarterly. They have taken to calling in controlled substance prescriptions without seeing me because there simply isn’t an appointment available and I’m running out. My son required a physical for school and the soonest they could see him was five months from now. They suggested I go to the local walk in clinic which I ended up having to do. Naturally my insurance company wouldn’t pay for a physical there, so I had to come out of pocket for $50 for something that should have been free had Nuvance been practicing scheduling that actually reflects concern for their patients’ health and well-being. I’m certainly no attorney, therefore I can’t determine with professional certainty what constitutes malpractice, however I San say with great confidence that when it comes to concern for patients’ health and well-being, Nuvance puts profits before people.